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Overview

Infosys Enterprise Service Management Café is an AI-powered plug and play solution with all the process templates you need and the ready-to-deploy code that makes your ServiceNow implementation 40 to 50 percent faster.

Its benefits start with the consolidation and rationalization of the tools you already have. With Infosys Enterprise Service Management Café, you can pick from a choice of over 50+ super-useful plugins to manage your always-on service delivery landscape. The solution has all the base artifacts available along with ready to deploy code that allows our customers to stand up their instances immediately. This creates the productivity savings and efficiencies you need to drive innovation in enterprise service management and continuous service improvement, not just for IT but beyond for other business functions.

The outcomes are significant such as 30% improvements in user satisfaction along with 25% reduction in efforts.

Infosys Gold image of ServiceNow with 50+ plug and play solutions

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Infosys Gold image of ServiceNow with 50+ plug and play solutions

SEARCH: The Infosys Enterprise Service Management Café helps you search for incidents, tickets and issue tracks

CHAT: The Infosys Enterprise Service Management Café offers you the option to leverage chatbots that work in tandem with ServiceNow

DASHBOARDS: These help you monitor operations health in real time

MOBILE: The Infosys Enterprise Service Management Café is also offered as an App store with over 50+ plug and play solutions

SELF-SERVICE: You can log in to your personalized portal to make and fulfil requests

PERSONAS: The Infosys Enterprise Service Management Café is tailored to suit various personas enabled by a ‘Business Service Automation’ component which has various industry vertical solutions

CATALOG SERVICES: You can access catalogs and zero in on specific areas of IT operations

KNOWLEDGE: This allows service providers and users to access documented expertise in IT operations

Infosys Enterprise Service Management Café Highlights

Infosys Enterprise Service Management Café App Store

App store with 50+ plug-and-play solutions for service management & business domains

Persona based Self-service portal - IT and Business Services

Single Integrated platform for end users for IT, HR, Sec ops, PPM

E-Catalog solution

200+ catalog items for IT, HR, Security operations, PPM

Infosys Enterprise Service Management Café solution

IOS and android app for users on the go to create, update, track and approve the tickets

HR Portal & Catalog

Single platform for all HR request with simple, user friendly HR Catalog

Security Operations

Security Operations Simplified, integrated platform for managing Security incidents

Project Portfolio Management

To manage complete PPM lifecycle on a single platform

Executive Dashboard

Role based dashboard for quick view of operations health

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Challenges & Solutions

Infosys Enterprise Service Management Café has 50+ ready to deploy solutions available to help organizations rapidly improve the platform readiness time (~40-50%)

The Café has a standard package solution in alignment to best practices with minimum required customization and thorough testing by the Infosys Service Management team for the upcoming releases

The Café is in-line with the industry market trends and ServiceNow roadmap. Our focus is on building solutions beyond IT by leveraging our domain expertise in these areas.