Many organizations rely on costly, fragmented systems and processes for field service management (FSM). Legacy FSM technologies cause remote agents or field technicians to lose efficiency by having to make multiple site visits. Manual, fragmented systems lead to slow resolutions, driving costs up and customer satisfaction down.
At scale, repeated site visits and limited visibility hinders customer delight, productivity savings, and optimal service levels—while also creating obstacles in achieving environmental, safety, and compliance targets. In many cases, it’s not possible to update their existing systems with new tools that would provide competitive advantages—and implementing new, end-to-end solutions can seem costly and slow.
Leverage Infosys Field Service Management to deliver expertise anywhere—with an AR-enabled approach to field services. ServiceNow, Infosys, and CareAR unite to seamlessly integrate true augmented reality into optimized field service workflows for smart, intuitive service delivery that enables remote and self-solve resolutions, optimizes field service productivity, and enhance customer satisfaction. Infosys FSM, part of Infosys Cobalt, powered by CareAR helps enterprises modernize their operations and experiences through real time interaction and seamless action.
Infosys, CareAR – a Xerox company and ServiceNow have collaborated to provide AR/VR solutions to accelerate clients' service experience transformation across industries. Well integrated with the ServiceNow platform, CareAR's service experience management (SXM) platform provides instructional AR/VR across industries to advance customer and employee experiences through augmented intelligence. Infosys provides the CareAR SXM platform with the Infosys Enterprise Service Management (ESM) Café, part of Infosys Cobalt, enabling superior service experience and a seamless integration with ServiceNow workflows.
Enable teams to do all field service actions through one platform with end-to-end capabilities from ServiceNow.
Deliver leading FSM and enhanced outcomes with the only fully integrated, truly live AR solution.
Modernize operations and experiences
Achieve operational tranquility, improve experiences, and create a scalable foundation for future growth—faster.
