Deliver digitally enabled and efficient workplace experience

Q: Need for a digital platform with predefined workflows for better visitor management to provide best in-class experience to the campus visitors.

Workplace Visitor Management offers a platform to easily register guests, route visitor access approvals, provide automated workflows to mitigate manual intervention

Q: Increased time spent in making decisions related to productivity enhancement. Lack of visibility into the workflow in terms of raising concerns/queries and in contacting the right person.

Workplace Reporting and Dashboards provides insights to make better decisions on scheduling maintenance, cleaning, sanitization activities, accessing workplace services. Facilities managers are in better shape to make right decisions in various facilities management services.

Overview

Infosys ServiceNow Workplace Service Delivery offers multi-years of facilities management consulting services and solutions comprising of ready-to-deploy code that makes implementation faster to transform the workplace.

Our offerings modernize the employee workplace experience for a new era of distributed work by delivering digital workflows that create great experiences while optimizing technology and processes to unlock productivity for employees and the enterprise.

Workplace Service Delivery, powered by the Now platform, acts as a one stop solution in providing employees and managers with a single platform to manage workplace service-related activities which will significantly reduce the time spent by 50 percent. It creates a unified, consumer style employee service experience across facilities and employee delivery services with native mobile apps, efficient automated processes, and intelligent workflows. The solution reduces the complexities employees face with a unified service center and breaks down silos with cross departmental digital workflows.

Workplace Service Delivery Functionalities

Case Management

Reservation Management

Visitor Management

Space Management

Safety Management

Single Sign-on

Workplace Management

Chatbot and Virtual Agent

Reporting and Dashboard

Mobile Application

Automated Case Routing

Integration with 3 Party Systems

State of the art workplace environment with Workplace Service Delivery

TALK TO OUR EXPERTS

Leadership from Facilities Management Team
Infosys Workplace Service Delivery product expertise

End to end offerings:

Facilities Management Transformation
Workplace Service Delivery Consulting Services
Implementation
BAU services

Joint solutioning with ServiceNow

Global Implementation – Workplace Service Delivery to be delivered across small, mid and large-scale organizations

Standardized Implementation Artifacts – Project Life Cycle, Requirements, Trainings, OCM artifacts

Dedicated Workplace Service Delivery COE to create employee experience centric innovative solutions

“Go To Market” exclusive “Workplace Service Delivery Enterprise Service Management Café” Solution

Infosys Engagement Models (ServiceNow Projects)

Challenges & Solutions

70% of the workplace process requires manual intervention. Lack of a centralized platform leads to inevitable errors and reduced efficiency.

Workplace Service Delivery provides an integrated platform for multiple stakeholders with autonomation services to optimize manual effort involved.

A holistic view of space allocation and utilization of the facilities system is not offered, resulting in under-utilization and high cost of maintenance.

Workplace Reservation Management delivers unique workflows and provides a better insight on space utilization
Workplace Space Management provides a clear and live status of the room/space for workplace administrators to manage, optimize and rebalance the available office space

Need for a digital platform with predefined workflows for better visitor management to provide best in-class experience to the campus visitors.

Workplace Visitor Management offers a platform to easily register guests, route visitor access approvals, provide automated workflows to mitigate manual intervention

Increased time spent in making decisions related to productivity enhancement. Lack of visibility into the workflow in terms of raising concerns/queries and in contacting the right person.

Workplace Reporting and Dashboards provides insights to make better decisions on scheduling maintenance, cleaning, sanitization activities, accessing workplace services. Facilities managers are in better shape to make right decisions in various facilities management services.