Infosys Positioned as a Leader in the Everest Group ServiceNow Services PEAK Matrix® Assessment 2021
Everest Group named Infosys a Leader in the ServiceNow Services PEAK Matrix® Assessment 2021. Infosys’ strength, as per the report, was around delivering value from the Enterprise Service Management Café, part of Infosys Cobalt, on ServiceNow platform to expedite time-to-market. The report also highlights Infosys’ ability to effectively cater to clients across the entire buyer spectrum for ServiceNow services.
The evaluation highlights Infosys strengths in the following areas:
- Infosys has built a strong suite of IP tools and accelerators, such as Enterprise Service Management (ESM) Café, on ServiceNow platform to expedite time-to-market
- It is a ServiceNow Elite Partner; its global award and regional award for Americas from ServiceNow highlight its global delivery capabilities
- Infosys has credible end-to-end transformational proof-points for ServiceNow services across the entire product
- Clients can benefit from Infosys' proven track record of delivery excellence reflected in its relatively higher CSAT score than peers for the last one year
- The market acknowledges technical and domain expertise — broad understanding of the IT landscape, expertise in ServiceNow, and business-specific understanding – as its key strengths
- Infosys has a spread of ServiceNow services across buyer segments, which emphasizes its ability to effectively cater to clients across the entire buyer spectrum
