The Transformative Journey of Nationwide’s ServiceNow Landscape with Infosys

Nationwide, the world's largest building society with over 17 million customers, has been on a journey to enhance their service management capabilities. Since adopting ServiceNow, they have expanded its use across IT service management, risk, security, and property services. In 2019, Nationwide partnered with Infosys to further elevate their ServiceNow platform and achieve their mission of providing fair and rewarding banking services.

Infosys simplified Nationwide's highly customized ServiceNow platform, ensuring seamless annual upgrades and maintaining supportability. This resulted in significant reduction in upgrade time and enhanced functionality, improving customer experiences for Nationwide's end users and colleagues. With the help of Infosys Enterprise Service Management Café, Infosys team provided expert support and innovative solutions, making this partnership a resounding success.