Building a Thriving Workforce: Crafting Personalized Employee Experiences with Qualtrics and Infosys
Employee experience encompasses the entire journey an employee has with an organization, including interactions with various aspects of the organization and co-workers. Understanding employee experience is crucial to bridging the gap between employee expectations and company provisions, thereby preventing attrition due to dissatisfaction, lack of recognition, poor culture, and other factors. Organizations face challenges such as meeting the evolving needs of a diverse workforce, ensuring effective communication and feedback, and bridging the gap between data and action.
Leveraging Qualtrics Employee Experience for Tailored Employee Journeys
To address these issues, Infosys, leveraging Qualtrics Employee Experience, provides a comprehensive platform designed to listen to employees, understand their needs, and personalize their journey at every stage, from recruitment and onboarding to development, retention, and exit. Qualtrics leverages AI to enhance employee experience, boost overall productivity, and drive growth.
Qualtrics provides a platform to identify employee pain points by actively listening across key moments like engagement polls, onboarding feedback, exit feedback, and 360 peer self-reviews. We leverage our customization expertise to tailor these surveys, increasing engagement and meeting business requirements.
Seamless Integration and Data-Driven Insights
Seamless integration with existing HRIS systems like SAP SuccessFactors, Workday, and OneSource, ensures real-time, efficient data and insights collection. This approach ensures the most relevant data is collected to create bespoke experiences that resonate with a diverse workforce.
Moreover, Employee Journey Analytics helps analyze employee trends over a substantial period, aiding in understanding how key moments of the employee experience relate to engagement, attrition, and other key well-being metrics.
We focus on understanding your organization’s unique needs and tailoring interventions which are key aspects of the employee journey. This ensures employees feel heard and valued, fostering a culture of continuous improvement, reduced turnover, and a more productive workforce. Infosys, through its advisory services, offers custom end-to-end solutions by designing, planning, implementing, and taking corrective actions. Our advisory services include engagement management, XM road mapping, communication best practices, maturity assessment, historical data analysis, program methodology, survey design and redesign, and strategic recommendations.
Infosys has a proven track record of implementing large-scale Qualtrics Employee Experience projects across diverse industries in multiple geographies.
- Retail Industries
- Banking and Financial Services
- Manufacturing
- Agri-Business
- FMCG and more.
Partner with Infosys to implement Qualtrics to personalize employee experiences, unlocking the full potential of employees and driving business success.
Infosys EX Advisory
Journey Mapping
Guidance on defining objective and goals of the organization for implementing the EX-program. Defining business priorities, the need to be informed by the program. Identifying Journey map of current and future state, defining moments that matter.
Program Design
Determining which organizational behaviors and practices have the biggest impact and need to be addressed. Program strategy and roadmap for holistic listening program. Outlined change management needs for successful delivery and promoting change.
Survey Design
Review and design survey questions and transition to a new feedback program, ensuring alignment with best practices in survey design.
Communication and Change Plans
Collaborative design to enhance overall communications and messaging for feedback program. Collaborative build-out of communications plan for feedback program.
Dashboard design
Guidance on dashboard designing, Defining the dashboard filters. Determine Dashboard Objective, Data Views (how data is presented, and level of detail required to communicate the insights) and Data Access for all dashboard users.
Results and Insights
Overview of company-wide results and insights using client dashboard. Comparisons of results across major business units and key talent segments.
Action Planning
Analysis and Measurable action planning that allows users to measure the impact of strategic action-taking with metrics from their employee feedback dashboards.
Resource Center
Global Agri-tech Leader Revamps Customer Experience Program Using Qualtrics
UK based multinational bank enhances employee experience partnering with Infosys using Qualtrics
Qualtrics-based Employee Engagement Survey for a Manufacturing Company
Transform your employee experience with Qualtrics XM and Infosys—boost engagement and reduce attrition today!
