Sales drives business success. SAP Sales Cloud, implemented by Infosys, equips sales teams with essential content, tools, and predictive recommendations. This solution enables teams to Sell More, Act Faster, and Be Relevant, powered by built-in AI and data insights to enhance performance.
Infosys facilitates seamless integration of the complete sales automation ecosystem, including:
- CPQ (Configure, Price, Quote) tools
- Commissions
- Master Data Management
- Commerce Cloud
- Marketing Automation
- Partner Management tools
Effective sales force motivation is crucial, with incentive and commission management playing a key role. As compensation rules grow increasingly complex, Infosys Sales Performance Management service by SAP reimagines this vital process. Our comprehensive solution:
- ‘Reward’ sales team by creating sales compensation programs
- ‘Automate’ to eliminate manual processes, and
- Grow’ by building scalable processes
Service is the cornerstone of customer experience and a crucial differentiator. Modern service solutions must support multiple channels for ticket creation, including:
- Self-service portals
- Chatbots
- QR code scanning
- Automatic IoT-based triggers
For field service agents, mobility, insights, and on-the-job collaboration are essential. Infosys SAP Service Cloud solution elevates customer service through:
- Omni-channel experiences
- AI-powered customer engagement
- Intelligent predictive service
- Seamless field service
This comprehensive approach delivers effortless, exceptional experiences across your entire service organization—from service agents and field agents to service managers.
Today's digital consumers are demanding, driving global conversations and significantly influencing brand image and bottom line.
Infosys' end-to-end marketing service, powered by SAP Marketing Cloud and SAP Emarsys, builds deeper customer relationships through:
- Personalized messaging across multiple channels (social, text, mobile, email, etc.)
- Tailored communication for both B2B partners and B2C customers
Infosys' SAP CX practice collaborates with WONGDOODY, our award-winning digital creative agency, to deliver exceptional customer experiences at every marketing touchpoint. We guide brands through digital transformation by developing comprehensive digital experience ecosystems, offering:
- Strategy development
- Design services
- User experience optimization
- Technology development
This integrated approach engages customers throughout their decision-making and purchasing journey.
In today's increasingly digital world, customers demand seamless experiences across all devices and channels. Infosys' Commerce Cloud offering, powered by SAP, meets these expectations by providing:
- A modern commerce cloud platform
- Efficient product information propagation
- Omni-channel experience enablement
- Consistent and superior customer experiences across all touchpoints
This solution helps businesses adapt to evolving customer demands in the digital landscape.
In today's competitive landscape, organizations that rapidly adapt to customer feedback thrive. Infosys' solution, combining SAP CX and Qualtrics, creates a culture of active listening and response. This powerful integration:
- Unifies customer data, machine learning, and microservices technology
- Powers real-time customer experiences across sales, service, marketing, and commerce
- Extends beyond traditional boundaries
We partner with clients to implement, design and run experience management programs that elevate customer interactions.
In today's global business landscape, multi-country, multi-brand, and omni-channel presence is becoming standard. To stay competitive, companies need resilient, lightweight, and high-performance systems.
Infosys' Commerce Cloud offering, powered by SAP Product Enhancement, addresses these needs with a multi-country, multi-channel solution featuring:
- ONE-catalog concept
- Unified index
- Centralized synchronization and view
Key benefits include:
- Faster time-to-market
- Elimination of multiple catalog maintenance across countries, brands, or channels
- Easier maintenance
- Reduced performance risks
- Lower operational costs
This solution enhances customer experience while streamlining operations for global businesses.
