Omni Channel Commerce Development - Offerings

Overview

The Infosys Retail practice offers cloud-based omni-channel solutions at the intersection of conventional, digital and mobile commerce. Omni-channel retailing provides customers with a personalized, channel-agnostic experience across touch points.

Infosys reengineers business processes to address organizational, technical and logistical challenges in the seamless movement of products between channels. We help you offer flexible delivery models, including click-and-collect and the exchange of online purchases at retail stores.

Our digital tools offer a unified view of real-time inventory and customers across channels. It enables seamless offline and online services.

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Success story : Footwear retailer boosts revenue by integrating marketing channels

HfS Research analyzes an Infosys marketing optimization solution that helped a footwear retailer in USA reduce media costs and improve campaign response by 5%.

Challenges & Solutions

Your retail business should morph into an omni-channel store to maximize the millennial customer’s share of wallet.

Cloud-based platform provides a unified digital experience across connected devices, which cultivates loyalty and increases customer lifetime value.

You should allow shoppers to discover, evaluate and get the best deal using smart televisions, Internet of Things appliances and eCatalogs.

Technology engines, pre-configured reference templates, proprietary toolkits, accelerators, and collaboration platforms for supply chain partners facilitate implementation of models to reduce delivery lead time and / or cost of operations.

You need to align inventory with demand to help customers buy via any channel and fulfill orders cost-effectively.

The Infosys Omni-channel Personalization Engine presents personalized content to each consumer regardless of the access channel, time and location. In addition, it offers insights into consumer behavior as well as effectiveness of campaigns, and provides tools to fine-tune outcomes.