Delivering Closed Loop Assurance with Infosys Digital Operations Ecosystem Platform
Traditional SA systems are open loop systems that require human operation to address detected issues. This increases a CSP’s operation costs as it requires them to deploy multiple complex network operation centers (NOCs) and manage large teams to oversee operations.
The transition from 4G to 5G technology requires CSPs to transform their existing network infrastructure, support rapidly growing industrial applications of 5G with varying network traffic characteristics and ensure high reliability for mission critical workloads using their services.
Unable to rapidly accommodate to the evolving technology system and its operations, existing SA systems are becoming outdated. A modern cost-effective approach is required to address challenges such as increased inter-dependency between business lines and domains, multi-vendor equipment and systems, complex technology ecosystems, increased data volumes, and autonomous operations.
A closed loop assurance (CLA) system predicts network events, such as faults and congestions, that are highly probable of causing service degradation or interruption, and automatically take preventive actions to avert service disruptions.
In contrast to traditional SA systems that are human-driven and reactive in nature, CLA systems are proactive and machine-driven—thus reducing operation costs. CLA systems use data analytics and machine learning (ML) to proactively detect issues and remediate using automation, and taking CSP’s towards becoming a Data Driven Organization.
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