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The Infosys Live operations platform eliminates the need for permutation configuration of systems for every new event in real-time production workflows.

The smart platform acquires, correlates and analyzes data from existing BSS and OSS applications, including customer relationship management, activation / fault / performance management, and service assurance.

Closed loop automation data ingestion adaptors ensure end-to-end process visibility, while simplifying management of semi-structured and unstructured data.

The Infosys Live operations platform leverages APIs to access operational and analytical data for customer and business interactions using natural language. It also ensures data availability for the digital assistant and omnichannel customer service.