Network Maintenance Services for Telecom and Media

Overview

The Infosys Communications, Media and Entertainment practice offers a bouquet of administration and maintenance services for telecom and media networks. We provide Install, Move, Add, and Change (IMAC) as well as break-fix support services across the network infrastructure. We manage the entire network or specific segments, based on your business need. We undertake third-party management of Internet / telephony services, and act as the single point of contact for Original Equipment Manufacturers (OEM).

Our service desk, maintenance and support engineers are trained to ensure minimal downtime. We combine automation with machine learning for quick workaround and outage management. Our emergency management solutions focus on network security as well as business continuity.

Our alert mechanism predicts network faults and prevents unforeseen events by pinging stakeholders for preventive / remedial action.

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Challenges & Solutions

Your network should be operational even during a technology upgrade or systems migration following a merger / acquisition.

Modular support models boost productivity, mitigate migration risks, and support Service Level Agreement (SLA) deliverables.

Advanced security systems and authentication methods protect the network as well as data from security breaches and unauthorized access.

You need experts for network infrastructure maintenance and troubleshooting.

Team of 6,500+ administrators and support consultants with experience in L1 / L2 / L3 service, and 1,000+ process and technology consultants with industry certification.