How M1 achieved a digital transformation

Singapore telco M1 undertook a digital transformation just before the Covid-19 outbreak. The company partnered with Infosys to become cloud-native and deliver hyper-personalized customer service.

Mark Newman, Chief Analyst, TM Forum discusses the business transformation with Manjot Singh Mann, CEO of M1, Raja Shah, SVP & Industry Head – Global Markets of Infosys, and Nik Willetts, CEO of TM Forum.

A symbiotic partnership

Manjot Mann says that the telco can provide as many as six million combinations of plans to subscribers. He credits Infosys for helping M1 achieve this digital transformation. In this case study, we have an engaging discussion with great insight on his process in convincing stakeholders with a clear vision and accelerating this bold journey with M1’s partners. We have some great insights from Nik Willets about how essential it is for the whole company to be aboard when considering a digital transformation and Raja Shah affirms that Telcos are the digital fabric of society and how Infosys has been part of the journey at every step for M1, all this whilst going through unprecedented challenges.

Raja speaks about how at M1 we consolidated the entire legacy assets to a single hyper cloud to sweat out the investment in legacy and drive ongoing efficiencies and how we have brought in Infosys accelerators and enablers like Infosys Cobalt, a set of services, solutions, and platforms for enterprises to accelerate their cloud journey. Infosys also enabled M1 customize marketing content and offers with Adobe Experience Manager.