Infosys TechCompass

Employee experience platforms

Trend 7: Firms advance to unified, human-centric, mobile-first employee experience

Employee experience transformation focuses on six key pillars: human centricity (adopting a human-led approach), unification (implementing a central platform to drive engagement), inclusivity (removing traditional accessibility barriers), hyperpersonalization (driving engagement with contextualized experiences), transparency (involving employees in the journey), and measurability (uniting employees through shared successes).

A Middle East city-state organization sought a new employee experience application but could not find a suitable platform. Partnering with Infosys, the firm designed and built a solution that transformed the office into a tool supporting productivity and effectiveness, and created a space where employees want to engage daily.

Employee experience platforms

Trend 8: AI-driven employee experience gains momentum

Enterprises are looking to create AI-first experiences that place the employee at the center, responding to their questions and helping them with their tasks. Intelligent knowledge networks turn structured and unstructured data into findable and actionable knowledge to support the user according to their needs. As workplaces advance toward H3, tools will evolve from collaboration between humans and digital bots, to using digital avatars and AI assistants to enhance human potential and thrive in today’s competitive AI-enabled world.

For a leading Middle East oil and gas company, Infosys is developing an AI-driven experience solution with digital assistants. This tool will enhance the employee experience journey from hire to retire, ensuring seamless integration and personalized support across all career stages.