Infosys TechCompass

Digital collaboration

Trend 1: Digital assistants boost productivity

AI-powered assistants can address issues such as communication and collaboration gaps, information misinterpretation, inefficient time management, and constant distractions. These user-centric tools can help prioritize workload, personalize interactions, handle repetitive tasks, and learn from customer interactions, thus boosting employees’ productivity.

A leading agricultural machinery manufacturer partnered with Infosys to improve workforce productivity. The company deployed AI assistants to automate mundane and repetitive tasks, relieving administrative burdens and enhancing productivity and efficiency of individuals and teams.

Digital collaboration

Trend 2: Intelligent knowledge networks empower content management

Generative AI tools can help enterprises organize and mine their existing content for insights, making it easier for employees to interrogate both the content and its metadata so that they can explore the organization’s knowledge graph more effectively. We expect this trend to continue, and for it to foster a culture of continuous learning.

A global mining company partnered with Infosys to migrate its content from legacy tools to cloud, enabling the use of generative AI to establish a modern knowledge management system. This system, powered by automated metadata extraction and tagging, makes it easier for users to retrieve and act on information, regardless of shifts in organizational structure. This relies on established standards and secure governance.