The client, a leading global entity in the aerospace sector, operates across multiple divisions including commercial aviation, defense systems, and space technology, specialize in the design, production, and delivery of a broad range of aerospace products, services, and innovative solutions tailored to meet the diverse needs of their customers.
Key Challenges
The client needed to modernize the operations of their manufacturing and finance processes owing to the limitations of their existing systems. Their challenges included:
- Obstacles to modernizing the existing user experience: This included finding a balance between managing user expectations, reducing the learning curve, and overcoming resistance to change in adopting the planned modern user experience platform.
- Complexity involved in the new user experience: The client needed a streamlined process that could adapt to immediate as well as long-term needs of global users.
- Business impact due to technical difficulties: Digitalizing key business processes in the financial and manufacturing areas could cause delays and inconvenience end users. The client wanted a comprehensive plan to manage this.
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The Solution
The client engaged Infosys to provide a solution that would modernize the system while addressing the challenges involved. The Infosys team:
- Mitigated business concerns by deploying an application development factory based on SAP Fiori guidelines and best practices for application development
- Integrated deep design thinking workshops to deliver the desired user experience for business roles
- Managed the entire lifecycle of Fiori applications by aligning closely with business expectations
Redesign and Harmonization of Key Financial and Manufacturing Business Processes
Digitalize and streamline the design, development, and deployment of over 300 key finance and manufacturing applications
Benefits
The Infosys solution delivered a host of benefits:
The digitalization process vastly improved ease of access and decision-making in finance and manufacturing.
End users were delighted with the single source of information and the streamlined design that enabled quick and easy access to information.
Design thinking workshops and interactive user experience mockups reduced rework leading to cost and time savings.
Financial KPIs displayed in real time improved business decision-making.
The redesign and automation of manufacturing and logistics/quality operations harmonized the entire process and made it highly efficient.
The real-time data view for system monitoring and financial process related metrics using the Command Center dashboard enhanced decision-making at all levels of the business.
