The client provides citizen facing services in Australia.
Infosys has proven expertise in managing public sector clients in ANZ and has a strong understanding of the local markets in this region. The client partnered with Infosys to help address their key requirements in the ANZ region and achieve SAP landscape modernization for greater efficiency and efficacy of their systems.
Key Challenges
- Deficiencies in the buying experience, high unplanned expenditure
- Process inefficiencies across the supply chain and lack of consolidated data to support decision making
- Complexities of legacy system becoming a bottleneck for cloud adoption
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The Solution
Infosys worked very closely with Business covering the various business streams including Finance to Manage, Hire to Retire, Procure to Pay, Plan to Deliver, Time to Pay, Corporate Services, Asset Lifecycle Model and Contract to Cash, and their respective cross functional dependencies and integration solutions.
As part of ADS program, Infosys implemented solutions aligning with client’s vision on delivering efficiencies and new ways of working thus bringing in increased capacity and agility making the client future ready.
Standardize, consolidate, and transform business processes through the SAP application development services program
- Engaged with client stakeholders across the cluster (60+ Microsoft Teams interviews covering 160 stakeholders) to extract data from all processes and information systems for enhancing their user experience.
- A merger of two entities into a single legal entity has been accomplished by client resulting in optimized costs and improved predictability. Infosys streamlined the change and release management, bringing in process efficiencies through force-multiplying innovations
- Infosys defined enterprise-wide release management strategy to facilitate and provide robust ecosystem for supporting their cloud migrations, shortening the life cycle of cloud adoption.
Benefits
Enhanced user experience and intuitive reporting solutions
Optimized costs and improved predictability of their process outcomes by 20-25%
Streamlined change and release management processes enabling smooth planning, execution, and adoption of their ongoing cloud migrations.
Intelligent automation of work flows across the business streams triggering auto work tasks and routing between employees, technology, and data through compelling solutions.
