The client is one of the world's largest suppliers of contact lenses, lens care products, pharmaceuticals, intraocular lenses, and other eye surgery products.
The US-based company has several applications in their landscape including SAP Commerce Cloud, S/4 Hana, SAP CPI, Peoplesoft, and Google Analytics.
Key Challenges
Due to the extensive geographic reach of the company and the variety of cultures and processes involved, the client had the following major requirements:
- Migration from legacy systems such as WebSphere Commerce to new systems such as SAP Commerce Cloud and SAP CDC
- Business process harmonization across all geographies
- Seamless integration of different commerce websites with SAP Customer Data Cloud (SAP CDC) via SAP CPI for a uniform customer profile replicated on all systems
- Collection and transfer of customer consent and preference information to all applications as per CCPA and GDPR regulations
- Solution to account for policies rolled out by different browsers and systems such as third-party cookie restriction policy
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The Solution
Infosys implemented SAP CDC across client locations in Europe, and North America. Key aspects of the solution include:
- Full registration, lite registration (patient address), RBA policies, and Web SDK
- Integration of the SAP CDC solution with SAP commerce websites
- Migration of user profiles with password from legacy system WCS to SAP CDC
- Maintenance of consent templates for different lines of business in SAP CDC based on different regulatory policies
- Implementation of all commerce site login and password reset functionality for various regions in CDC using CDC screen-sets housed on commerce websites
- Authentication of B2B users using SAP CDC
- Site updates in accordance with new policies implemented by different browsers and tools using certificate provisioning and custom domain prefix functionalities
Implementation of SAP CDC as a Solution for Customer Identity and Access Management (CIAM), Consent, and Preference Management
- The customer can now move easily between SAP CDC screens and the commerce page because of the enhanced login and forgot password functionality experience.
- Functionality can be quickly and easily modified based on changing policies in different geographies.
- Consent and other customer data is easily accessible and editable and the modified information is replicated across all applications.
- Each commerce website has a child site to ensure that the required functionality is updated on each site based on geography-specific regulatory requirements.
Benefits
The client has total ownership of their data in accordance with data regulation rules for different geographies
SAP CDC provides a hassle-free and user-friendly experience
Data was transferred smoothly from the legacy system to new systems and between different integrated platforms
Ease of maintenance of multiple sites using SAP CDC based on the region/geographic area
