Navigate Your Next with Salesforce

Infosys has strong credentials in the media and communications. Infosys enables its clients to envision and commission end-to-end platforms for digital transformation, involving diversified product portfolios and bundling of services such as network, security, wavelength, fiber, cloud, mobile, and more.

We work with clients on several use cases including:

• Exploring, shopping, and buying using core commerce and digital commerce stack
• Providing unified sales and service experience
• Legacy modernization to Salesforce Communication Cloud
• Portal and API-based order capturing along with order tracking via Experience Cloud
• Enhancing commercial and technical order management
• KCI handling, providing 360-degree view for customers and partners
• Handling product definition/redefinition and complex services across multiple LoBs and enabling quote-to-cash journey
• Third-party integration for BAN, services, orders, and customer accounts

Our communications and media solution offerings include rapid onboarding frameworks to jumpstart for quote-to-order and order-to-activate business processes. Design thinking/ prototyping, platform resilience/scalability assessment, asset migration frameworks, architecture, and advisory consulting, In-house tools and accelerators are unique to our packaged offering in this space.

Learn more about Infosys media and communications expertise:

Infosys Salesforce practice is a leader in bringing remarkable operational efficiency into healthcare and life sciences (HLS) businesses. With patient care as the focus, we help HLS organizations combat data threats and improve compliance.

Some of our use cases include:

• Patient enrollment, seamless patient experience management
• Utilizing EHR data more effectively.
• Health Cloud Implementations
• Vlocity Health Insurance Broker Portal implementation
• Sales and service transformation expedited by leveraging CarePlus processes and templates

Infosys Vaccination Management (IVM) Salesforce Solution is an end-to-end offering for automating tasks, integrating data sources, and delivering a seamless vaccination program that offers supply chain visibility and future demand forecasting. Disparate healthcare systems have been unable to deliver expected outcomes during the unprecedented health crisis of COVID-19, but Infosys Vaccination Management can and does.

Infosys CarePlus is a pre-configured multi-cloud solution that includes Health Cloud. It leverages a care-as-a-service model that connects payers, providers, and members to build relationships and enable smart care management decisions. It provides various care management functions including wellness management, opioid management, diabetes management, geriatric care management, and palliative care management.

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Infosys Salesforce practice has worked with countless top-tier retailers and consumer goods manufacturers to elevate their brand experience and build customer loyalty through Salesforce.

Some of our use cases include:

• Cross channel journey orchestration across all digital touch points
• Campaign management solutions
• Solutions enabling future planning of email campaigns
• Email marketing and one-on-one personalized journeys
• Abandoned cart management
• Legacy modernization and consolidation of apps
• Deeper insight to customer data, unlocking the potential for further development

Infosys Retail 360 – digitizes all sales rep activities and increases their productivity so they can focus more on cross-selling and up-selling initiatives. It is a pandemic-proof solution for both in-store and remote field sales execution capabilities.

Infosys Customer Advocacy Solution is a pre-configured multi-cloud solution for digital and social media marketing leveraging sales cloud, marketing cloud, and Google Analytics for streamlined consumer connect, behavioral targeting, campaign management, marketing effectiveness tracking, and social analytics.

Connect with us to learn more about setting up digital storefronts, next-gen e-commerce functionality, and increased sales with quote-to-cash.

Leading banks, loan providers, credit unions, and venture capital organizations are all pivoting to their customers with digitalization on every front. A key concern is compliance and secure data, which is critical for financial services institutions. Infosys is the chosen partner for global leading financial services organizations, helping them achieve quick value with a long-term success plan and salesforce continues to be at the forefront of this digital revolution.

Some of our use cases include:

• Legacy modernization and integration
• Financial services-specific requirements and data model creation
• Capturing deal mandates and client insights
• Capturing compliance-related information
• Building security into solutions
• Solutions to onboard customers rapidly
• Process improvement around document management, loan origination management, credit analysis, and customer engagement

Infosys Salesforce offerings in the financial services space are further bolstered using Infosys Proton – a Salesforce-based Smart Customer Experience platform for Finacle (Infosys’ comprehensive banking suite) Banking and Wealth Management modules. Infosys Salesforce practice is the global implementation partner for nCino and achieved significant growth in nCino enablement, training, and certification areas.

We also have a strategic partnership with FinancialForce and are a preferred system integrator for GTM.