Infosys Salesforce Consumer Goods, Retail and Logistics Offerings

Overview

Infosys Salesforce Practice has established a dedicated Center of Excellence to address the market requirements of consumer goods and retail brands with soaring expectations from tech savvy customers, ever changing complex supply chain, increasing e-commerce sales and rise of influencer driven decision making.

Infosys Salesforce Offerings for the Consumer Goods, Retail, and Logistics Industry

• Hyper-personalized Customer Experience Implementation Services (Customer 360)
• AI-Powered Data and Analytics Services (Data Cloud, CRM Analytics (formerly Tableau), and Einstein GPT)
• Industry-Specific Services (Route to Market, Trade Promotion Management, Order/Shopping Cart Management, E-commerce Solutions, Billing and Payment Management, Loyalty Management)
• Logistics and Supply Chain Optimization Services (Hub and Spoke Modeling, Workforce Productivity Improvement, Field Service Delivery Application Services, Inventory and Warehouse Management)
• Digital Marketing (Campaign Management, Customer Advocacy Management, Social Media Marketing, Influencer Marketing, Omni-Channel Journey Orchestration)
• Managed Service Support
• Continuous Improvement through Automation & Cost Optimization Services (Org Rationalization, License Cost Reductions)
• Faster Product Adoption (Change Management and Training)
• Innovation – Data Cloud and Gen AI Offerings