CX Market Musings: An Infosys Perspective on the Salesforce Ecosystem
In this fast-paced, dynamic market environment, organizations are adopting newer and more powerful strategies to deliver best-in-class customer experience (CX). People, data, technology, processes, and a multitude of other factors come into play while carrying out large-scale CX transformations. In this scenario, it is imperative for leaders and practitioners to keep an eye on the latest market trends. This is critical to remain relevant by ensuring customer delight.
This series puts viewers on top of the latest business and technical CX trends related to the Salesforce ecosystem.
Connected Value Chain for Personalized and Unified Customer Experiences in Consumer Goods Industry 
Digital Excellence – Across Stages of a CX Transformation Journey 
Marketing Automation and its role in Enhancing Customer Experience 
Is Digitalization a Driver for Sustainability? 
Customer Self Service Enablement in Digital Transformation 
Digital Enablement for Successful Salesforce Business Transformation 
Chief Marketing Officers (CMOs) are key drivers for Innovation and Growth 
Energy Transition and Sustainability Adoption for Safer Climate 
Optimizing CX through Industry Focused Solutions 
Key Ingredients for a successful CX Transformation - Speed, Human Focus and Data 
The role of diversity in providing exceptional CX 
How a digital transformation with Salesforce can enhance your CX? 
Infosys Salesforce CoE Assets and Differentiators
Infosys Salesforce Revenue Cloud and CPQ Differentiators 
Salesforce Hyperforce – A Pocket Guide!
