Summary: Transforming service experience involves reimagining ways to help enterprises in the service management industry work smarter and seamlessly to drive business operations by ‘Digitizing Enterprise Workflows’ that deliver greater experiences. To do so, it is essential to first empower employees with workflows that are always accessible and enable them to work with other existing systems and processes. Modernizing service management processes and technology solutions with a cloud-based service management platform like ServiceNow helps streamline enterprise workflows and enables a cohesive digital model.

Anant Adya, Senior Vice President and Business Head of Cloud, Infrastructure and Security Services, Americas and APAC, shares his perspective in an article published on CIO.com.

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