Unified Communications and Collaboration
Key Insights
Remote working has succeeded so far thanks to the cloud. But it can be better, and businesses shouldn’t simply replicate traditional working practices online. A true transformation is required to empower employees and realize the benefits of cloud-native working.
Gartner forecasts the digital workplace of 2027 to be largely inclined to human centricity. Firms now digitize their hybrid workplaces, redesign physical workspaces, and prioritize organization wellbeing
Enterprises must provide Enhanced 911, also known as E911, service for all 50 states in the USA and all provinces in Canada. With enterprises rapidly moving to UCaaS and users working on or off premises, the expectation is to handle 911 calls in the same way for all users, no matter their location. Therefore, it is vital to have accurate location information of the 911 caller to dispatch the emergency services to the right location. With VoIP, softphone and wireless technologies, the user's location is dynamic. The emergency location must be sent to an Emergency Routing Service (ERS) provider, which maintains a registry of public safety answering points (PSAPs) and routes the call to the correct PSAP. In addition, the enterprise's local security desk or kiosk must be notified, as they could very well be the first responders.
The Future of Work is going to be flexible and enterprises need to reimagine ways to address communication and collaboration needs to drive this flexibility.
Analyst Recognition & Certification
Infosys has been positioned as a Leader in Everest Group’s inaugural Workplace Communication and Collaboration Service Providers PEAK Matrix® Assessment 2023.
The aim of the inaugural edition of the Engineering R&D Showcase was to demonstrate India’s role as a global leader in Engineering, R&D and recognize the extraordinary impact delivered by the Indian ER&D ecosystem comprising of Global Capability Centers (GCCs), Engineering Services Providers (ESPs), start-ups and India-based manufacturing companies globally.
The partnership between Infosys and Cisco extends over 25 years. The success of our relationship lies in a shared vision of enabling organizations to transform into thriving, living enterprises that are digital at the core. Recently Infosys was recognized by Cisco as an Advanced Cloud and Managed Services Certified Partner.
Infosys offers proven reference models for deployment to help minimize the complexity of an ever-changing technology landscape in Unified Communications and Collaboration Space, which is fit-for-purpose for organizations' requirement, ranging from Premise to Cloud to Hybrid, through a rich history of designing and managing 400+ global UC deployments.
Infosys, through its Realtime insights, Intelligent Meeting solution and Immersive Virtual concierge solution, is helping unlock the true potential of Generative AI across various organizations
With a strong partner ecosystem, Infosys brings the best of stack to meet the Organization requirements in Unified Communications and Collaboration space. Our end-to-end managed service offering eliminates the complexities for Organizations' IT stakeholders and allows them to focus on the business problems for their end customers.
