Unified Communications and Collaboration
Overview
In today’s fast-paced business world, traditional communication methods are being replaced by smart, cloud-based platforms. As more professionals work remotely, there is a growing need for efficient messaging, calling, file sharing, video conferencing, and collaboration tools. At Infosys, we are leading the way in revolutionizing Unified Communication and Collaboration (UCC) services. We have a deep understanding of how clients use technology to streamline processes and make data-driven decisions. Our goal is to go beyond the ordinary and empower businesses to succeed in the constantly changing UCC environment. With our cutting-edge UCaaS platform, which includes AI assistants and immersive experiences, we are enhancing collaboration and boosting productivity for top-tier client teams around the world.
Our Offerings
Product Engineering
- Product Management
- New Product Development
- Product Validation & Certification
- Product Sustenance & Support
- End to End Product R&D ownership
- CPaaS Platform Development
Advisory & Consulting
- Market Analysis
- UC Strategy Definition
- Product & Platform evaluation
- Business Case creation
- UC Architecture & design
Transformation & Migration
- Digital Workplace Transformation
- Brownfield & Greenfield deployment
- Cloud Migration Service
- Enhanced digital experience with GenAI & immersive holographic solution
Managed Services
- Conference Room as a service
- SBC as a service
- Enhance through CPaaS integration
- Unified Communications as a Service
End-to-end design, deployment and professional services across UC&C platforms
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Our Differentiators
- Experience our committed difference with ready to use industry-focused UC accelerators that help customers drive predictive analysis to intelligent automation backed by our partner ecosystem.
- We ensure adaptative scalability with our customer centric agile workforce and UC domain experience from development to product launch. We provide our customers with enhanced ROI and a future proof roadmap.
- The 360-degree partnership with industry leading OEM vendors like Microsoft, Ribbon, and Cisco and a joint R&D program for product validation and general availability at the core benefit our customers with early bug identification, right investment fast deployment and better issue triaging.
- Offering custom solutions through ecosystem of marquee, niche, startups through Infosys Innovation Network (IIN)
- Through our larger Digital Workplace Services and dedicated Contact Center Services, Infosys is able to meet all the Digital Workplace requirements of Organizations
Ecosystem of our Strategic Partners
Our partner ecosystem elevates the business experience by synergizing diverse strengths, ensuring tailored solutions and sustained satisfaction. Infosys envisions a Unified Experience Ecosystem. We seamlessly integrate communication, collaboration, and productivity tools, eliminating silos and fostering a cohesive digital workplace that encourages innovation and teamwork.
Key Insights
Remote working has succeeded so far thanks to the cloud. But it can be better, and businesses shouldn’t simply replicate traditional working practices online. A true transformation is required to empower employees and realize the benefits of cloud-native working.
Gartner forecasts the digital workplace of 2027 to be largely inclined to human centricity. Firms now digitize their hybrid workplaces, redesign physical workspaces, and prioritize organization wellbeing
Enterprises must provide Enhanced 911, also known as E911, service for all 50 states in the USA and all provinces in Canada. With enterprises rapidly moving to UCaaS and users working on or off premises, the expectation is to handle 911 calls in the same way for all users, no matter their location. Therefore, it is vital to have accurate location information of the 911 caller to dispatch the emergency services to the right location. With VoIP, softphone and wireless technologies, the user's location is dynamic. The emergency location must be sent to an Emergency Routing Service (ERS) provider, which maintains a registry of public safety answering points (PSAPs) and routes the call to the correct PSAP. In addition, the enterprise's local security desk or kiosk must be notified, as they could very well be the first responders.
The Future of Work is going to be flexible and enterprises need to reimagine ways to address communication and collaboration needs to drive this flexibility.
Analyst Recognition & Certification
Infosys has been positioned as a Leader in Everest Group’s inaugural Workplace Communication and Collaboration Service Providers PEAK Matrix® Assessment 2023.
The aim of the inaugural edition of the Engineering R&D Showcase was to demonstrate India’s role as a global leader in Engineering, R&D and recognize the extraordinary impact delivered by the Indian ER&D ecosystem comprising of Global Capability Centers (GCCs), Engineering Services Providers (ESPs), start-ups and India-based manufacturing companies globally.
The partnership between Infosys and Cisco extends over 25 years. The success of our relationship lies in a shared vision of enabling organizations to transform into thriving, living enterprises that are digital at the core. Recently Infosys was recognized by Cisco as an Advanced Cloud and Managed Services Certified Partner.
Challenges & Solutions
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