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Overview

Workplace transformation is integral to drive an organization’s business strategy and digital employee experience is one of the top priorities. Infosys Managed Service offering bundles up software and services to deliver rapid transformation, innovation, and business value. Our managed services play a crucial role in supporting the digital workplace journeys of enterprises by bringing in dedicated services in terms of team, support, knowledge, and skills. It also follows the ‘More with Less’ model or ‘Shared Services’ model which facilitate to scale up/down based on the demands with a fraction of the cost compared to captive resources.

O365 managed services helps digital workplace journeys of enterprises by bringing in dedicated services in terms of the team, support, knowledge, and skills.

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Infosys Managed Services (offered for Microsoft and Google) enable enhanced workforce experience on collaboration continuum. Delivered in “as-a-service” model, the offering includes service management with governance, change management, training & enablement services to empower customers to leverage new features and services effectively. Our services, providing integrated operating model, will ensure single point of accountability, reliable services, and efficient resolution, and encapsulate:

  • Strategic one-stop Partner for end-to-end collaboration services from strategy to implementation to managed services
  • Bundled offering for product licenses and service cost
  • In-house Solutions to accelerate Migration, Adoption and Managed Services
  • Operational Cost Optimization Through Continuous Improvements
  • Faster Business Value Realization
  • Flexible Cost for Business variability.

Challenges & Solutions

Infosys Managed Services offering provides automation & proactive monitoring through governance dashboards, thereby optimizing support costs and delivering enhanced user experience. End-to-end services are offered taking care of onboarding, implementation, and support services, enabling the customer to focus on running business needs. This offering helps customer to think ahead and provide advisory support on planning the roadmap and new feature rollouts.

Managed services offering comes in bundles of software and services for faster execution ensuring ownership to achieve desired outcomes. Our robust managed service model enables customers to accelerate their workplace transformation journey and comes with one-price multi-product and services to offer greater returns on investments.

For enterprises to stay resilient and profitable, it is imperative to provide employees with superlative experience that offers them a place of work that supports their evolving work needs. Infosys offering for managed services support employees rapidly changing needs through self-service & prebuilt accelerators including Automation Toolkit & AI Bots which improves employee productivity, optimizes administration & support costs.