Norms for PAN, KYC, nomination update and process of investors’ services
SEBI has, vide the Circular No. SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/37 dated March 16, 2023, mandated the furnishing of PAN, address with PIN, mobile number, bank account details and nomination / opt out of nomination by holders of physical securities. Also, shareholders are requested to register the email ID with the folio, to be able to correspond and receive relevant communication.
SEBI has introduced the following forms to standardize and simplify the processing of investor services requests by RTAs:
A) Form for availing investor services
The form ISR-1 is applicable for all requests to register PAN, KYC details or changes / update thereof for securities held in physical mode - Form ISR-1
B) Update of signature of securities holder
For updating the signature of the securities holder, the holder / claimant shall furnish original cancelled cheque and banker’s attestation of the signature as per Form ISR-2.
C) Nomination
It is mandatory for all holders of physical securities to furnish PAN, KYC and nomination details to the RTA. The details of nomination shall be furnished either through hard copy or electronic mode.
| Particulars | Form name |
|---|---|
| For nomination as provided in the Rules 19 (1) of Companies (Share capital and debenture) Rules, 2014 | Form SH-13 |
| Declaration to opt out | Form ISR-3 |
| Cancellation of nomination by the holder(s) (along with ISR-3) / Change of Nominee | Form SH-14 |
D) Form for requesting issue of duplicate certificate and other service requests for shares / debentures / bonds, etc., held in physical form – ISR 4
Contact details of RTA
| Address: KFin Technologies Limited Selenium Tower B, Plot 31 & 32 Financial District, Nanakramguda Serilingampally Mandal, Hyderabad 500 032 |
Contact person Ms. C. Shobha Anand Deputy Vice President Toll-free number: 1800-309-4001 Email: einward.ris@kfintech.com Website: https://ris.kfintech.com |
For any complaints or grievances Investors can contact at:
| Registrar and Share Transfer Agent (RTA) | KFin Technologies Limited Address: Unit – Infosys Limited Selenium Tower B, Plot No 31 & 32, Gachibowli Financial District, Nanakramguda, Hyderabad – 500 032 Contact Person: Ms. Shobha Anand Toll Free no.: 1800 309 4001 WhatsApp no.: +91 91000 94099 Email: einward.ris@kfintech.com Website: www.kfintech.com / https://ris.kfintech.com KPRISM: Android Mobile App / https://kprism.kfintech.com/ Investor Support Centre (DIY link): https://ris.kfintech.com/clientservices/isc |
| Infosys Corporate Secretarial Department | Address: Infosys Limited Electronics City, Hosur Road Bangalore – 560 100 Contact Person: Mr. A G S Manikantha Tel.: +91 80 41167775 / +91 80 28520261 Email: investors@infosys.com |
| Exchanges | In case the Complaint/grievance stands unresolved / not resolved up to the satisfaction of Investor(s), may lodge a complaint with: NSE: https://investorhelpline.nseindia.com/NICEPLUS/ BSE: https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx |
| SEBI | In case the Complaint/grievance stands unresolved / not resolved up to the satisfaction of Investor(s), may lodge a complaint with: a. SEBI (SCORES Portal) https://scores.sebi.gov.in b. Online Dispute Resolution (ODR) Platform: https://smartodr.in/login Process flow of Complaint Redressal Mechanism by SEBI : SEBI | Redressal of investor grievances through the SEBI Complaint Redressal (SCORES) Platform and linking it to Online Dispute Resolution platform |
