Generative AI is not a bubble
CPG enterprises are integrating GenAI into core systems to boost efficiency, productivity as well as the user experience. A holistic adoption strategy spanning strategic, technological and organizational aspects ensures buy-in, addresses challenges, mitigates risks, and achieves business goals.
In an article published in the Consumer Goods Technology (CGT), CPG experts discuss challenges and success stories, and share best practices for seamless GenAI implementation:
- Adopt an incremental approach starting with low-risk pilots, such as chatbots for IT and HR processes, and expand to use cases that deliver a competitive advantage
- Collaborate with cloud-based AI service providers to optimize resources and boost talent availability
- Implement robust data management to ensure data quality and integrity, and improve analytical output
- Safeguard customer and enterprise data to build trust
- Create a cross-disciplinary team of AI scientists, SMEs and functional stakeholders
- Upskill employees and ensure proactive communication to drive GenAI adoption
- Sensitize the workforce to ethical and responsible use of AI
