Our views on business technology trends
Prof. Valery Yakubovich, executive director at the Mack Institute for Innovation Management, The Wharton School shared his views on several aspects of generative AI for innovation during an interaction.
Democratizing alternative investments: Unlocking opportunities for retail investors
Retail investors are increasingly drawn to alternative investments for diversification, but hurdles like valuation, liquidity, and regulation slow adoption. Education, strategic allocation, and tech solutions can help unlock broader participation.
An AI playbook for retail marketers
The future of retail marketing is AI-powered, but only the smartly integrated will thrive.
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First impressions matter: Why banks must modernize client onboarding
Client onboarding at financial institutions is still an outdated and paper-based process. This hinders efficiency and personalization. Embracing digital solutions and best practices can streamline onboarding, enhance client experiences, and drive growth, positioning banks to thrive in a competitive and evolving landscape.
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Telecom leader transforms customer experience through digital innovation
Telecom leader modernizes legacy systems, consolidates platforms, and automates processes, enhancing customer experience and operational efficiency.
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A strategic roadmap for implementing site reliability engineering practices
Discover a strategic roadmap for implementing site reliability engineering (SRE) practices that enhance system reliability, automate workflows, and align with business objectives to improve performance and customer experience.
How future-ready ITSM tools propel employee experience
Strong ITSM solutions enable organizations to empower employees and maintain productivity.
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How to pick the right hyperscaler for enterprise AI
Leveraging hyperscalers can ease the challenges of implementing AI for organizations — if they set the stage for them correctly.
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Four steps retailers can take to improve their cloud security
Cloud technology has the potential to transform how retailers operate and satisfy customer demands. Nonetheless, it also introduces security issues that must first be managed.
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Reimagining work: Why AI needs humans
AI is not replacing humans in the workplace but redefining their roles. Organizations that navigate the synergy between AI and humans successfully will thrive.
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Rising demand boosts need for semiconductor firm to build integrated customer experience
Infosys implemented a proactive and efficient customer experience center for a semiconductor client, leveraging advanced ServiceNow capabilities.
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Scaling Generative AI: Strategies for Success
To scale generative AI and drive value, businesses should identify the ideal use case, develop a strong AI infrastructure, and get their people practices right.
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What makes a winning AI-first business transformation
Companies should innovate to arrive at concrete business capabilities that can help them achieve quantifiable outcomes.
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Beauty and the Beast of Consumer Expectations
To continue to remain relevant, the beauty industry must find new ways and employ technologies including AI and AR to deliver superior customer experiences.
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Back to the Future for Consumers in 2023
Brands must optimize opportunities for business growth through data-driven decisions, and continuously reassess them to flourish amidst economic instability.
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Digital Backbone for Enhanced Customer Experience
Discover how organizations build a backbone for customer-facing digital use cases to boost digital initiatives.
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OKRs: Redefine Success for a New Era
OKRs break down calculable outcomes into transparently defined and commonly understood tenets for strategic alignment; a transparent way to enhance customer-centricity and become among the Fortune 500.
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Experience design: Getting ready for the phygital world
Increased demand for hyperpersonalization and touchless interactions are directing the evolution of experience design with metaverse and sustainability making their mark as well.
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AI will Reshape Healthcare, We Will Determine if it’s for Better or Worse
AI applied to healthcare holds tremendous potential for patients and care providers, but that must be delivered in an ethical, patient-centered, and efficient manner.
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A Two-Tiered Approach For Corporate Integrations
A two-tier architecture is an effective way to address challenges with integration of IT systems and processes during mergers and acquisitions.
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Product-centric Value Delivery: A New Digital Strategy
Product-centric delivery offers a powerful alternative to project-based methods, shifting the emphasis from meeting deadlines to creating value holistically.
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Enhancing Agent Experience With AI Contact Centers
Contact centers must deploy AI-based systems for empowered, educated, empathetic, and efficient agents.
