Perspectives

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Beauty and the Beast of Consumer Expectations

To continue to remain relevant, the beauty industry must find new ways and employ technologies including AI and AR to deliver superior customer experiences.

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Back to the Future for Consumers in 2023

Brands must optimize opportunities for business growth through data-driven decisions, and continuously reassess them to flourish amidst economic instability.

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Digital Backbone for Enhanced Customer Experience

Discover how organizations build a backbone for customer-facing digital use cases to boost digital initiatives.

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OKRs: Redefine Success for a New Era

OKRs break down calculable outcomes into transparently defined and commonly understood tenets for strategic alignment; a transparent way to enhance customer-centricity and become among the Fortune 500.

Report

Experience design: Getting ready for the phygital world

Increased demand for hyperpersonalization and touchless interactions are directing the evolution of experience design with metaverse and sustainability making their mark as well.

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AI will Reshape Healthcare, We Will Determine if it’s for Better or Worse

AI applied to healthcare holds tremendous potential for patients and care providers, but that must be delivered in an ethical, patient-centered, and efficient manner.

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A Two-Tiered Approach For Corporate Integrations

A two-tier architecture is an effective way to address challenges with integration of IT systems and processes during mergers and acquisitions.

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Product-centric Value Delivery: A New Digital Strategy

Product-centric delivery offers a powerful alternative to project-based methods, shifting the emphasis from meeting deadlines to creating value holistically.

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Enhancing Agent Experience With AI Contact Centers

Contact centers must deploy AI-based systems for empowered, educated, empathetic, and efficient agents.

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The Right to Repair and A New Era of Sustainability

How manufacturers need to sustainably redesign their products and processes to empower their customers carry out repair on their own.

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Sports Viewing After Covid-19: Reunited Through A Renewed Sports Experience

Sports streamers can use 5G and edge computing to bring back more viewers and deliver a richer, enhanced experience.

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Regional Banking- A Personal and Digital Touch to Grow in the Future

Accelerated digital transformation can help U.S regional banks expand their growing customer base further while optimizing costs.

Report

5G - Empowering the Next Wave of Digital Transformation

5G technology is much more than about connecting people - it is spearheading transformation across industries.

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The Future Of Finance – Rearchitecting Financial Services

Transparent and understandable platforms built on artificial intelligence-backed technologies will shape the financial services industry.

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A Customer-Centric Field Force with AR

A new way of servicing the customer, using cutting-edge AR-enabled applications for new recruits to be upskilled in real time.