Our views on business technology trends
How AI can transform public services
Public-sector organizations are turning to AI to improve services, and an effective AI incubator is key to scaling high-impact use cases.
How retailers can crack the code to frictionless customer journeys
Retailers must embrace an AI-first, real-time, unified experience architecture that integrates customer insights, inventory, and omnichannel operations.
Smarter stores, smaller shrink: How AI can rewrite retail loss prevention
Advanced data, AI, and integrated technologies can empower retailers to proactively detect, predict, and prevent shrink.
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Human + AI agents: Foundation of marketing’s next operating model
As marketing teams are forced to deliver more with fewer resources, agentic AI offers a solution to increase productivity and transform the economics and effectiveness of marketing.
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Composable architecture: The blueprint for customer loyalty in CPG and retail
Composable commerce empowers businesses to design loyalty programs that fuel both customer love and the bottom line.
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How retailers can win big with holiday e-commerce
Retailers can turn peak-season pressure into lasting advantage by building resilient, AI-powered e-commerce ecosystems.
Agentic AI risks to the enterprise, and its mitigations
Agentic AI is starting to be used in key business processes. But current testing methodologies fall short of the assurance needed to deploy them at scale, safely and reliably. A comprehensive evaluation framework is needed to explain reasoning processes, reduce risk, and ensure this vital technology achieves true business value.
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Why capital markets platforms must go modular to harness AI benefits
Capital markets rely on COTS platforms for trading operations. However, rigid systems struggle with AI integration. Modular, API-driven architectures are the future. They enable agility, innovation, and adapt dynamically to changing regulations. Yet, the future is hybrid, blending COTS products with in-house AI solutions.
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How agentic AI can help close mortgages faster
Mortgage processing can be slow and messy — too many documents, outdated systems, and complex workflows. Agentic AI changes that by speeding up applications, automating documents, streamlining underwriting, and handling appraisals. Borrowers get faster closings with fewer errors, while lenders become efficient and stay compliant. And with human oversight, it’s smart, fair, and secure.
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How AI makes semiconductor equipment smarter
Semiconductor equipment manufacturers are integrating AI into tools to automate processes such as defect detection, calibration, and predictive maintenance, helping fabs improve yield and reduce operational inefficiencies.
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How AI gives corporate relationship managers a strategic edge
The role of a corporate relationship manager has grown more challenging in a digital world of fragmented data and time-consuming administrative tasks. An assistant built with artificial intelligence (AI) and natural language processing (NLP) can streamline day-to-day tasks and equip managers with the necessary customer data to build stronger relationships and serve their clients more effectively.
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What agentic AI means for financial services
Agentic AI is making an impact on financial services, but obstacles remain. Success depends on a practical plan: A strategic roadmap, business-led focus, strong tech foundations, and responsible, large-scale execution.
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The promise and perils of agentic AI in payments
Autonomous agents could revolutionize payments — if they can overcome today's obstacles.
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How to overcome language barriers: AI translation for the insurance industry
By investing in AI-powered multilingual solutions, insurers can improve customer experience, streamline operations, and unlock new markets.
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How agentic AI in telecom can boost efficiency in operations
Agentic AI is revolutionizing the telecom industry by enabling autonomous network management, hyperpersonalized customer experiences, and significant operational cost reductions.
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How AI agents will unlock value in CRM systems
AI agents applied to sales and marketing platforms will deliver enhanced value and address persistent problems in enterprise customer relationship management systems.
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How Al transforms underwriting in security issuance operations
The financial securities issuance process is cumbersome and time-consuming. With the help of artificial intelligence (AI)-powered platforms that leverage a mix of traditional and generative AI, the process can be eased.
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From delays to precision: How AI is optimizing last-mile deliveries
Artificial intelligence (AI) helps logistics companies in demand forecasting, fleet scaling, dynamically adapting to real-time factors, creating personalized delivery experiences, and reducing costs related to speedy last-mile deliveries.
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Democratizing alternative investments: Unlocking opportunities for retail investors
Retail investors are increasingly drawn to alternative investments for diversification, but hurdles like valuation, liquidity, and regulation slow adoption. Education, strategic allocation, and tech solutions can help unlock broader participation.
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An AI playbook for retail marketers
The future of retail marketing is AI-powered, but only the smartly integrated will thrive.
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First impressions matter: Why banks must modernize client onboarding
Client onboarding at financial institutions is still an outdated and paper-based process. This hinders efficiency and personalization. Embracing digital solutions and best practices can streamline onboarding, enhance client experiences, and drive growth, positioning banks to thrive in a competitive and evolving landscape.
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Telecom leader transforms customer experience through digital innovation
Telecom leader modernizes legacy systems, consolidates platforms, and automates processes, enhancing customer experience and operational efficiency.
