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Overview

Driving Retail Business Growth Through Digitalized Operations

Our Retail Industry Solution is built for enterprises that operate in segments such as fashion, grocery/convenience, specialty products, quick-service restaurants (QSRs), and hardlines. The cloud-based solution is delivered seamlessly through end-to-end business processes, reference architecture, and preconfigured Oracle retail SaaS solutions. It is powered by Infosys platforms, frameworks, and accelerators across the retail value chain. This AI-powered solution facilitates smooth cloud adoption and enables digital transformation to a modern omnichannel retail platform designed to drive growth.

Our platform offers digital solutions for retail planning, merchandise execution, and point-of-sale (POS) as well as omnichannel operations:

  • Retail Merchandise Planning is a solution for managing assortment, placement, pricing, promotions, and product lifecycle
  • Retail Merchandise Execution is a suite that streamlines purchasing, distribution, order fulfillment, inventory management, and financial closure enablement
  • Retail Stores and Omnichannel are solutions that help drive operations across point-of-sale e-commerce, and order management systems

The solution provides an accurate view of inventory, product data, and transaction details purpose-built for the analytical and experiential requirements of a modern retailer across planning, merchandising, e-commerce, and POS.

The solution leverages AI offerings across personalized shopping, inventory optimization, fraud prevention, and more to enhance customer experience, optimize operations, and drive growth.

Retail Reference Architecture

Retail Industry Solution from Infosys is a platform for accelerated cloud transformation with proven methodology, reusable process assets, and AI/automation tools to streamline lifecycle management

TALK TO OUR EXPERTS

Retail Industry Solution by Infosys caters to a wide range of segments, each with its unique challenges and opportunities. Solution elements relevant to different retail segments include:

  • Focused merchandise finance planning – Multi-level finance planning with auto-reconciliation and audit control
  • Size and color management – Meticulous tracking and control of product inventory across all size and color variants
  • Offline procurement – integrated sourcing across buyers and suppliers for product design and procurement
  • Streamlined POs for efficient trucking – Automated PO consolidation, enhanced order splitting, and allocation with PO optimization
  • Deliver Seamless Drop ShipLeveraging the capabilities of inventory management within a dropship model
  • Simplified supply planning – Simplified inbound/outbound replenishment and allocations with logistic constraints
  • Ingredients Management – Comprehensive solution to manage ingredient sourcing, tracking, and utilization within the retail food industry
  • Extended store – Convenience of contactless commerce using an app
  • Oracle Retail PayStream – Accounts receivable capability to manage supplier income and receivables as part of deals
  • Landed cost-driven margin visibility – Leverage capabilities of inventory management within a dropship model
  • Integrated Forecasting – Multilevel forecasts of units and values using common baselines
  • Furniture kit management – Addresses the complexities involved in handling various components, tracking inventory, and ensuring accurate assembly
  • Endless Aisle – Omnichannel retail solution built to enable in-store shoppers to browse through a vast catalog of products and have their orders delivered to their doorstep or picked up from any nearby store
  • Warranty and repair management – Seamless integration with warranty management platforms or device activation services for subscription-based electronics
  • Expiry management – Forecast expiry dates for inventory planning and monitoring specific batches for expiry and recalls
  • Inventory Intelligent Quotient – Provides a clear path to transition from retail to cost method of accounting for improved financial health
  • Subscription Management Integration – Manage subscription box fulfillment and track inventory allocated for subscriptions
  • Augmented Loyalty Management – Addresses privacy concerns around customer data input for loyalty programs
  • Oracle Retail Snap Sales Audit – Pre-configured ready-to-use solution that integrates sales across stores, e-commerce, and other channels
  • Intelligent Invoice Matching matching – Machine-learning algorithms to guide discrepancy resolution actions for matching invoices with purchase orders and receipts
  • Improving stock availability and accuracy through AI vision-driven physical counts
  • Loss Prevention prevention and Fraud fraud Detection detection at Stores stores by identifying anomaly patterns around gift card usage, till discrepancies, employee/manual discounts, and more
  • Hyper-personalization using customer data to tailor individual shoppers’ interactions, product recommendations, and content views
  • AI-driven improved Invoice invoice auto match effectiveness based on historical discrepancy resolution actions
  • Business process automation to simulate and expedite effort-intensive user activities
  • Data Services Suite provides a comprehensive solution for end-to-end data migration
  • Lite Integration iIntegration Framework to seamlessly connect Oracle Retail applications with cloud/hybrid/non-Oracle modules
  • Oracle Retail System Assessment to easily uncover the as-is level of customization at a retailer
  • Our Workflow Scheduler for pre-configured batch flow communications
  • Automated deployments

With Retail Industry Solution by Infosys, retailers can:

  • Accelerate their implementation journey, reducing the transformation duration by up to 25%
  • Achieve 20% to 30% reduction in inventory carrying costs through tailored planning configurations and rules
  • Increase revenue by up to 10% through endless aisle and frictionless checkout
  • Gain 40% cost savings through template-driven global store rollouts
  • Improve user productivity by 10% to 15% across procurement, sales audit, and invoice matching
  • Reduce cost of quality by 15% with automated testing capabilities

Challenges & Solutions

Retail Industry Solution enables a single version of advanced inventory planning, replenishment, and allocation. It provides the ability to generate buy and allocation plans for the entire planning horizon.

This is an integrated sourcing solution with offline capabilities for buyers, product design teams, and suppliers to collaborate for accelerated product introduction and procurement.

An app that combines the convenience of contactless commerce with the personal touch of shopping at the retail store. It enables seamless and convenient shopping with a zero-touch journey and accelerated checkout.

The solution provides customers the capability to enter phone/mobile number on a pin pad for loyalty lookup. It addresses the privacy concerns around personal data sharing. The pin pad displays accumulated loyalty points and best redemption options for the customer to choose.

Endless Aisle Solution is an omnichannel retail solution built to enable in-store shoppers to browse through a vast catalog of products without stores having to carry inventory. This allows customers to purchase items online with the convenience of having the orders delivered to their doorstep or picked up from any nearby store.

Endless Aisle helps retailers increase their sales conversions by approximately 10-15%. It improves shopping experience and customer brand loyalty, while reducing inventory management costs and complexity.