CX Consulting Offerings

Overview

The face of customer experience is undergoing rapid changes. This coupled with widespread CX implementation failures have led to a number of issues such as absence of CX vision & strategy, lack of business process benchmarking and non-alignment of critical business functions.

Accelerate your business transformation journey with Infosys CX Consulting offerings for Oracle Cloud, on premise implementations and industry solutions leveraging Infosys tools and accelerators.

How Infosys is driving business transformation & nurturing customers?

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Infosys can accelerate the transformation of your organization to a digital enterprise and make you ready to succeed in the modern economy through:

Customer Journey Mapping
CX Innovation Workshops
CX Maturity Assessment
CX Future Capabilities Assessment
CX Package Evaluation
Transformation Roadmap

Challenges & Solutions

Understanding the way customer sees your organization

Infosys customer journey mapping is designed to:

Establish a holistic understanding of your customer’s current experience across touch points
Identify and prioritize opportunities to improve the customer experience
Visualize a “future-state” customer experience to spur innovation

Assessing areas where you excel and where CX improvement is necessary

Infosys CX Maturity Assessment FrameworkTM measures you on multiple parameters to identify your strengths and weaknesses. The parameters include CX alignment inclusivity, customer orientation, readiness and ability to change people/process/technology etc.

This helps in giving a holistic understanding of your maturity level which can then be the catalyst to define the future roadmap to help in achieving your business goals

Defining roadmap to create a consistent and enhanced customer experience

Successful enterprises and teams are optimizing their performance by proactively designing solutions that align with customers’ needs and by leveraging trends like cloud, social, and mobile. Infosys CX innovation workshops can help you through this journey through a holistic approach involving: