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Overview

Today most of the retail stores are rows of shelves and generic aisles. However, the retail “Store of the Future” is a sensory journey, a personalized hub, and a seamless experience all rolled into one. Imagine walking into a store, greeted by AI avatars who know your name and preferences. Shelves that talk back to you, interactive displays showing product details and suggesting complementary products. A store where checkout lines are a thing of the past, empowering the customer with intuitive self-service portals.

This isn't any science fiction; it's the evolving reality of retail. Technology, data, and the need for customer experience are reshaping the shopping landscape, creating a future where every interaction is tailored to the customer’s requirements. The retail Store of the Future will exceed the customers’ expectations and build loyalty beyond imagination.

The question that now arises is, how do the retailers prepare themselves for the Store of the Future? Is there a secret sauce behind this? Well, there’s no secret sauce, but some SPICES.

The SPICES framework outlines the key ingredients for creating a data-driven, experiential, and human-centric ‘Store of the Future’.

TALK TO OUR EXPERTS
  • Imagine a store where customers aren't just buying ingredients, they're embarking on a culinary adventure. Data fuels personalized recommendations, whisking them towards their dream dish.
  • Employees, armed with smart glasses, answer questions and suggest pairings, becoming co-pilots in this gastronomic exploration.
  • Product focus shifts from mere ingredients to experiences.
  • Interactive stations let customers virtually "try" recipes, while AR displays project cooking tips onto cutting boards. The air hums with the scents of simmering spices, curated to match each aisle's theme.
  • Sustainability is woven into the fabric of the store. Repurposed materials create displays, and packaging is compostable. Energy-efficient systems and locally sourced ingredients minimize the environmental footprint.
  • Data becomes the secret spice. Facial recognition tailors’ promotions and displays. Smart shelves track inventory, preventing waste. Personalized loyalty programs reward eco-conscious choices.
  • But the heart of the store remains the human touch. Employees, empowered by technology, act as guides and storytellers. In-store cooking classes foster community, while workshops delve into the origins and ethics of ingredients.
  • This is the Store of the Future: a fusion of technology, experience, and human connection. It's where data enhances, not replaces, the joy of discovery. It's where ingredients inspire, customers are empowered, and the future of retail tastes delicious.

Challenges & Solutions

Implement integrated store management apps (Infosys Store Associate App and Infosys Store Communication App) to streamline operations, provide essential tools, and empower employees to deliver exceptional service. Further the Infosys Loyalty Edge Solution and Direct to Consumer solution enhance the overall customer experience by making Loyalty Management and Order placement process simpler and faster.

As a part of the framework, we offer comprehensive set of solutions such as Infosys Product Insights and Infosys Store Onboarding App, for enabling the track and trace of products within the system and assist with the Retail store opening/reopening process.

We offer a host of Sustainability offerings on Microsoft Stack enabling organizations to meet their Sustainability Goals. These are EcoWatch, Eco-o-Capture, Green Supplier Connect and Eco Trail.

We provide interactive persona-based, visually appealing dashboards and reports to view performance metrics, enabling quick analysis and data-driven decision-making (Infosys Retail KPI Dashboard).