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REF-OR-M Modern CX for Airlines Solution

Overview

REF-OR-M Modern CX for Airlines Solution is a one stop shop that offers seamless digital marketing. campaign management, Unified Customer View & Proactive Communication and superior Customer Service and Care.

The key building blocks of our Modern CX for Airlines Solution are –

  • Marketing Automation
  • Sales Automation
  • Service Automation
  • Consistent Digital Experience
  • Powerful customer insights

Challenges & Solutions

Improved CSAT

In-built components for end-to-end Digital Marketing

Customer Self-service, service requests for special assistance and structured assignment & resolution

Comprehensive Customer 360 view and proactive customer communication for improved loyalty