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Modern CX Solution for Utilities: REF-OR-M

Overview

The Modern CX for Utilities solution comprises of end-to-end process flows for contact and premise management, IoT-enabled smart meter monitoring to gain insights into consumption and proactively detect outages, omni-channel case and SLA management, and meter installation scheduling from successful D365 transformation engagements to achieve greater business value during each phase of customer journey.

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Challenges & Solutions

Streamlined business processes for multiple utility sector, real-time updates, and business process automation for multi-channel experience

Accurate data management, single source of truth enabling enhanced customer experience

KPI measurements, consistent customer communication, and alerts/updates

Quicker response to customer queries/complaints and proactive communications on energy fluctuations led by process automation