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Overview

Business transformation is difficult, with less than a third of transformations reaching their goals to improve organizational performance and sustain these improvements over time. While the Chief Transformation Officer (CTO) is the high-level orchestrator of the transformation process, the CTO still lacks a comprehensive view of three crucial characteristics of transformation programs as per our experience:

  • Visibility of the operational performance
  • Traceability of how different initiatives will impact the program
  • Accountability of the cross-functional advisory team to accelerate the value of the transformation program
HR Transformation - Infosys Value Management

The transformation spectrum where IVM can be leveraged consists of:

AI-First Transformation

  • AI-First Experience
  • AI-First Process
  • AI-First System

Business Performance Transformation

  • Customer Strategy & Experience
  • Operations
  • Shared and Enabling Services

How does Infosys Value Management work?

Identify Value

Infosys Value Management helps clients identify their potential for transformation through tailored maturity & benchmarking assessments. It provides an AI-based initiative intelligence to identify and prioritize initiatives to achieve sustainable performance objectives.

Design Value

Infosys Value Management promises to walk together with an organization from “strategy to execution”. It provides a way to understand the risks associated with the initiatives to arrange enough time for mitigation planning along with a KANBAN board to pursue the progress of these initiatives.

Realize Value

Throughout the program, Infosys Value Management analyzes the digital twin of processes and provides monthly value reports. It provides initiatives for course correction and recommendations to drive change management. Our steering committee reviews the progress of value realization.

Infosys Value Management (IVM) is based on a future-proof AI-powered platform and proprietary Organizational Performance Quotient

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How does this benefit organization in their transformation journey?

  • Pinpoints improvement areas across the value chain, empowering organizations to set priorities
  • Apprises organizations of industry visionaries' initiatives to enhance performance
  • Provides a roadmap for organizations to compete with industry leaders and achieve stretch goals
  • Provides a tailored maturity assessment using our proprietary framework - Organization Performance Quotient (OPQ)
  • Prepares a detailed assessment report with insights to improve metrics
  • Compares the performance with peers by industry benchmarking
  • Provides a tailored recommendation through Initiative intelligence
  • Shows the impact of transformation on organizational and operational levers using value levers
  • Utilizes ChatGPT integration to incorporate generative AI capabilities in report generation and automated replies to business queries corresponding to the ongoing transformation program

Roadmap Ahead

Generative AI integration to augment initiative intelligence

Real-time benefits tracking and automated business case generator

Brochure - Business Value-driven Innovate, Transform, Operate Continuum

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Whitepaper - Finding the North Star: A Point-of-view for Finance Transformation

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Challenges & Solutions

IVM can help clients identify their potential for transformation. It provides a well-defined roadmap that helps organizations get a clear view of the path to success and helps them to implement the transformation by delivering an end-to-end transformation program.

Lack of executive sponsorship, poor change management, and improper measurement of metrics remain the major roadblocks behind underperforming transformations. IVM provides a unified platform that helps benchmark, prioritize and track initiatives, to ensure transformations reach their intended goal. Discovery of the opportunities of change supported by the integrated initiative intelligence helps in value creation in a shorter than expected timeframe.

Lack of understanding of the business impact from the initiatives limits their prioritization and thus fail to create maximum value in shorter time period. IVM benchmarks the metrics of underperforming dimensions against industry and regional peers. The insights are translated into initiatives which are then prioritized based on calculated business impact that leverages standard value levers.