Operations Excellence

Intelligent self-service, with cloud elasticity, for employees is the only way companies can drive higher service capacity and lower cost per service-request, even as the workforce scales. The results will be a never-before always-on, always-reliable ecosystem of ready support for a workforce focused on delivering for the business. Intelligent AI-powered service desks and extreme automation in operations delivery have become the order of the day. Expanding the business, making operations more efficient while keeping customers satisfied are some of the top priorities of enterprises today. In their quest to create more business value, modern enterprises are turning to digital transformation that is cloud driven and business-focused.

With our comprehensive portfolio of offerings, we are focused on helping enterprises realize strategic business outcomes from their digital transformation initiatives. We ensure the smooth functioning of IT applications and enterprise operations while continuously optimizing cloud services. Our artificial intelligence-driven self-healing processes and automation tools meet the technical and fiduciary requirements of enterprise workloads.

Infosys’s solutions helps leverage the power of AI to dramatically improve operational efficiency by accelerating IT decision making, time to market applications and autonomously drive operations.

Insights

Get deeper understanding into efficient operations at the workplace

Recognition

Infosys Cloud Infrastructure Management Suite Wins IT Innovation Award

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Blog

A Transformation Led Cloud Strategy Brings Success

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White Paper

Technology Decision Making in the Cloud Era

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White Paper

Achieve ‘Digital Reality’ With An AI-Powered Core Engine

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How we can help

Helping enterprises adopt operational excellence to achieve higher productivity

We are equipped to handle IT operations transformation without process disruptions

The Infosys Infrastructure Management Suite (IIMS) leverages an AI-powered core to dramatically improve IT operational efficiency by automating operational tasks and minimizing operational issues.

We help clients make decisions to drive effectiveness

By using a Reporting and Analytics infrastructure, information flow and monitoring consumption of reports, we enable clients to make data-based decisions by spending minimal time and effort in creating reports and building statistical models and maximize time in adding value and decision making.

We can help provide best-in-class IT Service Desk Operations

Reduction of ticket resolution time through RPA, using proactive self-heal to reduce the number of calls to IT service desk and increasing first call resolution as well as the average speed of answer using problem analytics.