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Infosys Recognized as Leader in IDC MarketScape: Asia/Pacific Intelligent Digital Workplace Services 2023 Vendor Assessment

Hybrid work today has become a new-normal as an operational regime for enterprises. As we navigate the next into the hybrid work era, the new-next that is acting as a catalyst and a major tenet in digital transformation journeys of workplaces is Digital Workplace Services.

To remain a partner of choice as Pushkarsh Shanbhag (Associate Research Director, Cloud and IT Services Research, IDC Asia/Pacific) mentions in the report “Digital workplace services vendors with well-articulated workplace transformation advisory and implementation capabilities, and with the requisite platforms, services offerings, and partnerships to realize and manage such an intelligent workplace environment will be partners of choice in this age of hybrid work.”

This IDC MarketScape assesses 11 IT service providers offering intelligent digital workplace services. It is based on a comprehensive framework and a set of parameters that assess providers relative to one another and to factors expected to be most conducive to success in each market in both the short and long term.

Infosys positioned as a leader in IDC MarketScape: Asia/Pacific Intelligent Digital Workplace Services 2023 Vendor Assessment.

IDC MarketScape: Asia/Pacific Intelligent Digital Workplace Services 2023 Vendor Assessment

SOURCE: IDC MarketScape 2023: Asia/Pacific Intelligent Digital Workplace Services 2023 Vendor Assessment, by Pushkaraksh Shanbhag

Our noteworthy platforms that have been cited in the report include the Infosys Orbit hyper-personalized EX platform, Launchpad for new employee onboarding, Workplace Suite for AIOps, and Wingspan for personalized, multimodal learning journey design and digital skilling.

Key strengths called out in the report:

  • Infosys' IDWS offering is underpinned by a host of robust solutions and platforms across the entire employee life cycle and encompassing EX transformation, engagement enhancement, talent attraction, and retention.
  • Infosys’ wide breadth of engagement and contracting models for workplace services based on customers' requirements and maturity.
  • Customers that IDC interacted with expressed very high overall satisfaction and rated the vendor highly for its project/service delivery strategy effectiveness.