DWS in Spotlight with WongDoody on Experience Design
The shift to hybrid work has brought the Employee Experience at the forefront of organizational priorities. The real challenge for organizations lies in recognizing the experiences that are most important, grasping the needs of the increasing millennial workforce, and designing them correctly.
In our latest episode of 'DWS in Spotlight', Chidambaram Ganapathi, AVP and Practice Head for Digital Workplace Services, along with Ralf Gehrig, Global CXO at WongDoody and Mohan Krishnaraj, Global CDO and India CXO at WongDoody, delve into the experiences that truly matter to employees. They share valuable insights on how to create human-centric experiences with strategic experience design.
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00:00 Key Highlights of the Episode
- Employee Experience is now Paramount: The transition to hybrid work and rise of GenAI have shifted the focus from employee engagement to creating holistic employee experience.
- Importance of Experience Design: Understanding what truly matters to workforce and designing human-centric experiences is essential in amplifying employee experience.
- Unified Experience Platforms: Organizations should focus on unified employee experience platforms that integrate existing systems, streamlining tools for a seamless, experience-driven workplace.
- Human-Centricity in the Age of AI: As AI transforms work and technology evolves, it's essential to maintain a human-centric focus in all aspects of work.
