AI Experience - Realizing the experience and value of AI
Overview
At Infosys Consulting's AI-X practice, we're pioneering the AI-First Experience. Our equation is simple yet powerful: (Experience) X (Value) X (AI) = AI-X. We unite world-class capabilities in innovation, experience transformation, and AI & Automation to amplify the AI opportunity, responsibly accelerating enterprise transformation to human-centric, AI-powered organizations.
Our mission is multifaceted: we expand human potential by placing people at the centre of AI transformation, unleash unparalleled value by aligning AI opportunities with business growth, and propel AI innovation across industries. We're committed to accelerating AI-driven transformation responsibly, supporting our clients' journey to become human-centric, AI-powered organizations.
Ethical considerations and confidence-building are at the core of our approach. We ideate, design, and deliver AI solutions with a keen focus on their ethical impact on people and organizations, proudly holding ISO certification for our AI operations. By addressing AI concerns with empathy, honesty, and transparency, we build trust and adapt our solutions to each client's unique cultural context, ensuring successful and responsible AI adoption.
Our AI-X Framework
Our comprehensive AI-X Framework is designed to holistically transform your organization into an AI-powered, human-centric enterprise. This multifaceted approach integrates eight key components that work in harmony to drive innovation, enhance experiences, and deliver tangible business value.
From reimagining customer and employee experiences to ensuring responsible AI implementation, from architecting robust AI models to innovating processes, our framework addresses every crucial aspect of AI transformation. It encompasses data readiness, talent development, and financial modelling, all while prioritizing ethical considerations and building confidence in AI adoption.
This integrated framework enables us to guide you seamlessly through your AI journey, from initial concept to full-scale implementation, ensuring that every facet of your organization is optimized to harness the true potential of AI.
At Infosys Consulting's AI-X practice, we offer a comprehensive suite of services designed to help organizations harness the full potential of AI.
Our value proposition is built on three core offerings
AI-X powered strategy, innovation & design
We help you uncover new sources of value for competitive advantage. Our team works with you to envision and shape your AI-powered future, developing innovative strategies and business models that leverage AI to create breakthrough opportunities.
Example client challenges:
- Struggling to identify high-value AI use cases in a complex business landscape
- Needing to recalibrate AI aspirations into initiatives primed for real-world impact
- Lacking the capabilities and culture to drive AI transformation internally
AI-X powered end-to-end customer experience
We transform your customer interactions through AI-driven experiences that reduce costs and increase revenue. Our solutions enhance user journeys with human-centered design and AI-powered personalization, creating exceptional, personalized experiences crucial for business success in the AI age.
Example client challenges:
- Falling behind competitors in delivering personalized, AI-powered customer experiences
- Struggling to integrate AI into existing product and service development processes
- Unable to measure and optimize AI-driven experiences for continuous improvement
AI-X powered delivery and architecture
We empower your business to increase resilience and long-term value through AI. Our team guides you through seamless adoption and scaling of AI solutions, from implementation to establishing governance frameworks and centers of excellence, ensuring long-term success and value realization.
Example client challenges:
- Difficulty in integrating AI into existing systems and processes at scale
- Lack of internal expertise to establish and run an AI Center of Excellence
- Struggling with AI literacy, adoption, and organizational change management
Through these interconnected offerings, we partner with you to realize the full experience and value of AI. Our approach combines deep technical expertise with a strong focus on human-centric design and responsible AI practices. We're committed to accelerating your AI-driven transformation, unlocking new sources of value, and positioning your organization for success in the AI-first era.
Success Stories
