Consumer, Retail & Logistics: Empowering the Next Digital Era
We help some of the largest global firms and the most recognizable local brands solve their biggest challenges in today’s age of constant disruption, dynamic changes in customer behaviours and price pressures.
Consumer
Consumer Packaged Goods, Consumer Tech, Fashion, Luxury, FMCG
Retail
Apparel and Footwear, Department, Discounters, Online Drug, Electronics, Grocery, Specialty, Luxury,
Logistics
Ocean, Railroad, Express, 3PL & Mail, Food Services, Office & Medical Distribution
With services spanning growth strategy and execution, sales and trade promotion management, supply chain, intelligent enterprise enablement, and agile we help clients in Consumer Packaged Goods (CPG), Consumer Tech, Retail and Logistics achieve consumer relevance at scale through the power of disruptive technologies and enhanced customer experience. We leverage AI to help our clients transform into ‘live’ enterprises to navigate unforeseen events and achieve sustainable growth.
With constant pressure on the bottom line, our experts are highly versed in uncovering hidden opportunities across the organization.
Read MoreInsights
Industry and Infosys Consulting thought leaders decode customer preferences
Success Stories
Our offerings
Maximize value and drive growth with our expert guidance in digital strategy and transformation. We focus on enhancing customer experiences, optimizing operations, and fostering innovation across marketing, sales, service, and products.
- Enhance stakeholder experience
- Identify growth opportunities
- Prioritize digital interventions
- Enable pervasive digitalization
- Justify transformation investment
- Foster continuous improvement
- Embrace agile innovation
We optimize our client´s growth strategy with our comprehensive intelligence solutions. From planning to execution, we provide the insights to drive sustainable growth.
- Accelerate commercial enablement & drive adoption
- Optimize business process management
- Tailor capability assessment framework
- Manage revenue /TPx vendor selection
- Implement deployment & managing change
- Provide customer service & application support
Unlock the power of data. Our comprehensive data and analytics services provide actionable insights to drive strategic decision-making and fuel business growth.
- Address consumer expectations
- Increase online activity
- Deliver AI led hyper-personalization
- Adhere to government regulations and enhance compliance
- Leverage data to streamline processes and modernize business models
We help our clients to enhance customer satisfaction, drive loyalty, and boost their brand's reputation. Our customer service transformation services focus on simplifying experiences, aligning investments, and empowering employees to deliver exceptional service.
- Optimize the customer effort score
- Promote self-service and reduce agent interventions
- Consolidate feedback from multiple channels
- Convert queries into leads
- Grow Net Promoter Score
- Leverage customer data to redefine shopping
Leverage our deep ERP expertise to drive digital transformation. Our strategic consulting, integrated services, and business process optimization help clients maximize the value of our client´s ERP investments.
- Lead effective program management for M&A projects
- Facilitate organizational change, communication and training
- Standardize and harmonize organizations, processes and data for seamless integration
- Consolidate the IT infrastructure, generate savings and unlock business value
- Accelerate value realization during post-merger integration
- Set-up M&A project portfolio command center with a complete approach on how to approach the future transactions using M&A playbook as a backbone
Optimize talent management and organizational structure. Our expert consulting services deliver innovative solutions to drive performance, engagement, and transformation.
- Organizational Agility
- Organizational Change Management
- Learning-as-a-service
- Change-as-a-service
- HR Cloud Advisory
Navigate the complexities of the digital landscape with our technology transformation services. We address the critical imperatives facing CIOs today, helping them drive innovation and achieve business objectives.
- Strategize IT roadmap
- Leverage maturity models and industry best practices to leapfrog competition
- Modernize technology, rationalize application landscape
- Reference architecture north-star definition
- Implement cloud migration and cloud services
- Leveraging data and real-time insights for better decision-making
- Cybersecurity, privacy, governance, risk and compliance
Our comprehensive M&A services provide expert guidance throughout the entire end-to-end transaction process, from strategy development to post-merger integration.
- Lead effective program management for M&A projects
- Facilitate organizational change, communication and training
- Standardize and harmonize organizations, processes and data for seamless integration
- Consolidate the IT infrastructure, generate savings and unlock business value
- Accelerate value realization during post-merger integration
- Set up an M&A project portfolio command center with a complete approach for future transactions, using the M&A playbook as the backbone
We are optimizing our clients supply chain operations with our expert services. Our deep understanding of IT ensures smooth operations across the entire value chain.
- Design best-in-class integrated business planning processes
- Leverage latest technologies to optimize inventory management, warehouse management and just-in-time delivery
- Procurement transformation and spending optimization
- Target operating model of procurement and supply chain function
- Implement supply chain solutions (BP, Blue Yonder, Kinaxis, O9, …)
- Optimize supply chain operating cost
- Enable self-service and minimize manual order processing interventions
- Anticipate and adapt to changing demand dynamics
