Organizations that rapidly evolve to the ever-changing needs of their customers are the ones who succeed. Therefore, building an organization-wide culture of listening to the sentiments of customers becomes critical. Infosys’ CX digital solutions bring together customer data, machine learning, and microservices technology to power real-time customer experiences across sales, service, marketing, commerce, and beyond. We help clients in implementing, designing, and running their experience management programs to elevate customer experiences
Infosys holds design thinking sessions to identify the right problems to solve. We modernize your processes leveraging automation, AI/ML and implementing the right SaaS CRM and CX solutions thus freeing the bandwidth of your sales, service, and marketing executives so that they can focus on more strategic activities.
Global companies having multi-country, multi-brand, and omni-channel presence is becoming the norm in every business. In order to stay ahead, building resilient systems that are lightweight, easy to maintain, and perform optimally would be a key differentiator.
Infosys’ Commerce Cloud offering is a multi-country, multi-channel solution with one catalog, index, synchronization, and centralized view, helping organizations take it to markets faster with no overheads for maintaining multiple catalogs for each country, brand, or channel. At the same time, it is easier to maintain with reduced performance risks and lower operational costs.
