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Infosys' AI-Driven Approach to Enhancing Productivity and Innovation

Alok Uniyal

By Alok Uniyal, SVP & Head – Process Consulting, Infosys

Alok leads the IT Process Consulting Practice at Infosys. He is also driving the Agile & DevOps Transformation at Infosys. As a seasoned IT Professional with rich experience in IT Consulting and transformation, Alok specializes in helping organizations embrace New Ways of Working, leveraging Lean, Agile, DevOps, and Design Thinking - toward greater Business Agility and resilience - translating to faster and better business outcomes. Over his 25 years of career, Alok has consulted many large corporations, globally.

CXOToday has engaged in an exclusive interview with Alok Uniyal, SVP, and Head of IT Process Consulting Practice, Infosys on the company’s AI-driven approach to enhancing productivity and innovation.

Here’s a summary of the interview

  • Product-led, Platform-driven Approach: This approach focuses on embedding customer centricity and innovation, organizing teams around value streams, and using agile practices to deliver business value. Benefits include improved revenue, market share, and productivity.
  • Generative AI Opportunities: Gen AI can enhance efficiency and customer personalization through chatbots, virtual assistants, and targeted marketing. Notable applications include JP Morgan’s IndexGPT for thematic investment indexes.
  • Infosys Leveraging Gen AI: Infosys uses its AI-first platform, Infosys Topaz, to drive productivity and innovation. Examples include transforming customer service processes and reducing data analytics costs.
  • Adopting Generative AI: Key factors include responsible AI practices, change management, business value focus, choice of language models, and a supportive operating model. Infosys’ Digital Operating Model integrates these elements for successful AI adoption.

Read the full interview

About the publication

CXOToday is a premier resource on IT and business news, targeting key decision-makers. It provides insights and updates relevant to the C-suite audience, focusing on technology’s impact on business