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Business Resilience Testing and Management

Overview

Business Resilience Validation is a broad-based approach in identifying critical business services and ensuring that people, systems, infrastructure, processes, environment, threats, risks, compliances, , communication, and security around it are well stressed and addressed in terms of their continuity and availability.

Infosys Business Resilience Testing offering provides a set of assurance services which identify and ensure that all aspects of the client's critical businesses are effectively tested well in advance.

Infosys operationalizes the resiliency framework as follows:

  • Business critical service assessment - Assess and categorize critical services based on three factors:
    • Impact to business
    • Impact to employees
    • Impact to customers
  • Define acceptable limits of resilience towards downtime, regulatory compliance, service denials, loss of credibility and customers, and business loss
  • Potential disruptors include user experience, network, reliability, security, recovery, authentication, data integrity, data backup, restoration, compliances, people, and process
  • Execute, monitor calibration, audit, and advisory functions

Infosys Resilience Testing Services Catalog

Chaos & Reliability Engineering

Simulate failure injection scenarios to understand system vulnerabilities; Engineered approach to scalability, reliability and speed

Cloud & Infra Resilience

Ensure scalability of Infra to identify bottlenecks and ensure seamless UX; Performance Validation for IAAS and PAAS Systems

Cyber Resiliency

Cyber Resiliency

Integrate Cyber Security as part of Governance & Control mechanism; Infrastructure Security; DevSecOps built as part of lifecycle & Vulnerability Assessment

Presentation Layer Resilience

Presentation Layer Resilience

Validate and Monitor UX using varied network conditions; Ensure 100% Task completion rate and ensure IVR/Chatbot Resilience

Data Protection & Privacy

Ensure Data Protection & Privacy; Continuous monitoring of Data pipelines; Define Data Recovery Time & Point objective to execute DR Process

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Infosys Business Resilience Testing offering helps enterprises through:

  • Technology agnostic, full stack service offering for early identification of bottlenecks in Application and Infra
  • Cognitive and self-healing performance engineering solutions
  • Non-functional validation of cloud-native systems as well as refactor, re-architect, re-platform, retain, and retire strategies across compute, storage, network, app services, deployment, and monitoring
  • Simulate digital transactions, monitor/analyze KPIs/hotspots using Infosys IP – Digital Eye
  • Automate and orchestrate the critical steps of performance test execution though Infosys IP – Automated performance assurance
  • Build data protection and privacy at all levels of data — PII, HIPAA, PCI DSS, GDPR, CCPA, SOC 2, and ensure data maintenance and data backup/recovery through tools and processes
  • Simulate system failures in pre-production and production using automation scripts to uncover defects and increase confidence to production

Challenges & Solutions

Infosys Performance and Chaos Engineering solution will simulate system failures in pre-production and production using automation scripts to uncover defects, make go-live decisions faster, and also carry out proactive performance engineering activities.

Infosys Cloud Non-Functional Testing solution validates cloud-native systems as well as refactor, re-architect, re-platform, retain, and retire strategies across compute, storage, network, app services, deployment, and monitoring.

Infosys Cyber Security Resilience solution helps integrate cybersecurity as part of governance and control mechanism while catering to vulnerability assessment of infrastructure, static and dynamic application security testing, validation of identify and access management through commercial and open source tools and in-house solutions.

Infosys Data Protection & Resilience solution with pre-defined algorithms helps achieve data privacy, protection, regulatory compliance, carry out sensitivity analysis, and ensure data maintenance and backup/recovery.