Overview

Infosys Semiconductor practice offers a broad spectrum of AI-powered solutions for the business process optimization (BPO) needs of semiconductor companies. We establish Centers of Excellence and shared service models to streamline operations across business functions such as sales, order management, finance, human resources, supply chain management and procurement, and legal. In addition, we undertake process analysis to address constraints and improve performance, while capitalizing on opportunities to restructure workflows and enable AI-led automation to better meet customer / enterprise needs and achieve business goals.

Infosys creates a technology-enabled business process layer for end-to-end vision of business functions and a single pane view of global semiconductor operations, which enables proactive service delivery. Further, it empowers semiconductor companies to adopt machine learning-based AI and analytical systems for decision support and predictive operations.

Significantly, algorithm-driven business process management maximizes resource utilization and rationalizes operational costs, enabling design houses and chip manufacturers to redirect capital investments and working capital for strategic priorities such as R&D and innovation.

Our optimization solutions free up human and financial resources for business priorities.

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Process

Process

  • HR, CRM and legal
  • Finance and accounting
  • Procurement and supply chain
  • Lead generation and quote management
Managed services

Managed services

  • Technical customer support
  • Multilingual and multi-currency service
  • Engineering assistance
  • Omnichannel service delivery
Expertise

Expertise

  • Digital transformation
  • Process visibility and control
  • Maturity assessment and benchmarking
  • User experience management

Case study: AMD transforms accounts payable process with artificial intelligence
Infosys AI-driven automation solution for invoice processing enabled AMD to save ~ 5,000 person hours and US$ 250,000 annually.

Challenges & Solutions

Bots execute rules-based processes reliably, thereby saving significant time, effort and cost.

Intelligent automation of data-intensive tasks improves accuracy and efficiency of back office and support processes.

Cloud-based scalability, on-demand resource availability, and low-cost bandwidth enable business growth in a dynamic landscape.