A global distributor of electronic components and embedded solutions
Key Challenges
The distributor wanted to revamp critical enterprise systems and its website to address business requirements. Further, systems did not support branding, currency and language considerations across regions, including EMEA, Americas and Asia. The new services infrastructure had to be rolled out within two years.
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The Solution
Infosys leveraged IBM WebSphere Commerce Suite (WCS), IBM Web Content Manager (WCM), and Informatica Product Information Management (PIM) to create a robust ecosystem for omni-channel commerce. We addressed data quality issues, enriched data, and redesigned the order checkout process.
We integrated regional CRM, ERP, content management, and product management systems to address location-specific business rules and requirements of product designers, and engineering and procurement communities.
A parametric search engine, advanced Bill of Materials (BOM) tool, and APIs for product information and order placement enhanced product and inventory management. Our advanced system supports continuous enhancement as well as Artificial Intelligence (AI)-based solutions such as chatbots.
Benefits
The digital transformation enabled the electronic components distributor to
Customize e-Commerce marketing plans
Provide a seamless customer experience to B2B and B2C customers
Process search requests across ~ 100 million product attributes and display results in 1-2 seconds
Manage 6.5 million products with complex pricing rules
Offer real-time visibility into product catalogs and enable inventory sharing between partners
