A leading professional services company wanted to consolidate several legacy systems into a business process management (BPM) platform to manage client engagements.
Infosys automated several manual processes with business rules to help teams manage client relationships while saving significant time and effort.
Client service managers faced several challenges:
Key Challenges
Heterogeneous systems to manage client engagements did not interface with each other.
Teams did not have a consolidated view of client data and context across systems.
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The Solution
BPM platform transformed client engagement by providing client service
Infosys developed a BPM platform that streamlined the order-to-cash lifecycle by automating several rule-dependent manual processes into a smart interface with better control.
Our solution integrates CRM, pricing, margin, risk, compliance, billing, financial codes systems into a BPM platform enabling teams to manage functions across desktops, laptops and mobile devices.
Streamlined the order-to-cash lifecycle by automating several manual, discrete processes
- BPM platform offers a seamless user experience across the desktop / laptop and mobile device
- Platform processes approximately 60,000 transactions annually generating savings of US$ 15 million
Benefits
Infosys migrated the application to the cloud resulting in
Reduced average turnaround time from seven days to less than one day
90% reduction in handoffs Rationalized systems - from seven to one application
