Attaining 99% claims processing accuracy for a health plan with a diverse application landscape
The client, an integrated health delivery system, faced data compromise issues due to the acquisition of two health plans and disparate admin platforms. Duplicate applications and varied workflows needed unification, diverting SMEs from core responsibilities. Infosys, as a UAT partner, addressed challenges through a market-ready approach. They conducted QNXT upgrades, migrated to Azure's private cloud, and facilitated legacy platform transitions. Testing strategies included layered accuracy, comparative testing, regression test bed creation, and easy file comparison using proprietary and open-source tools.
