Cross River’s Innovative Vision for the Future of Finance: A fireside chat with Infosys & Adam Goller
Adam Goller, EVP, Head of Fintech at Cross River, joins Ankush Srivastava, VP, Financial Services at Infosys, to discuss how digital transformation for Cross River has better enabled the bank to prioritize their customers’ own innovation journeys. Cross River is a unique financial institution that combines its banking knowledge with its technological solutions, ensuring that its implementation processes prioritize compliance from the start.
In this fireside chat, recorded at Money20/20 in Vegas in October 2024, Adam Goller and Ankush discuss:
Key areas–
- Generative AI and Regulation: AI is essential for the future of financial services, offering potential applications in compliance, fair lending, and customer service
- Adapting to Changing Client Bases: Continuous innovation is required to meet the evolving needs of their clients, especially with the emergence of Gen Z and future generations
- Collaboration and Transformation: Service partners help transform CRM systems to maintain high standards of customer experience
Goller highlights Cross River’s proactive approach in offering new products and services for their customers, such as technology-based loans and embedded payments.
