Overview

Retirement service providers face unprecedented challenges, from growing expectation on experience, to increasing focus of financial wellness, to the tremendous pressure to lower costs and enhance operational efficiency. What’s more, responsibility for best-in-class retirement experiences no longer fall solely on recordkeepers, but on players across the broader ecosystem. Infosys Retirement brings the best of Infosys together to help providers across this entire retirement ecosystem develop digital-first, AI-first, Cloud-first transformation strategies that will unlock value and set the stage for years of growth.

Leveraging our domain expertise, Infosys Retirement is invested in technology and operations transformations that enable efficiency, innovation, and scalable growth for market players, leveraging emerging technologies to drive financial wellness and ultimately improving retirement outcomes for individuals.

We are invested in the future of retirement.

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Infosys: Invested in the Future of Retirement

As a global consulting leader, Infosys brings a comprehensive suite of capabilities to help retirement service clients Transform, Run, and Accelerate their business and overcome various industry challenges.

With retirement industry expertise that extends globally from our senior leadership down, and an unparalleled breadth of technology services, there’s no better strategic partner than Infosys to help you find the right solution for your business.

We’re the only technology company with thousands of career retirement experts on our staff. That makes us not only consultants, but innovators, strategists and partners who are passionate about improving outcomes for retirement savers.

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Challenges & Solutions

  • Experience becomes the winning factor and key differentiator to drive engagement, loyalty, and desired behaviors
  • Growing expectations for omni-channel, personalized, and end-to-end customer experience, for both B2C, B2B, and all stakeholders in the journey
  • Driven by focus in financial wellness, demands for affordable, guided, educational experience is on the rise

  • GenAI, as the catalyst of innovation, is reshaping experiences, products, and operations
  • Keeping up with other emerging technology (e.g., Blockchain) to prepare for the next digital disruptors
  • To support these innovations, a robust and scalable technological foundation is essential

  • Multi-year fee compression driven by intensified competition puts more pressure on cost structure and efficiency
  • Freeing up operational resources to invest in differentiating experience
  • Maximizing efficiency and reducing manual, repetitive work are key to improving back-office employee experiences