The client is an American non-bank mortgage company that lends and services loans. They wanted to plug losses arising from manual loan application processes that had resulted in delayed decisions and high costs. Infosys assessed the client’s process landscape to uncover inefficiencies and implemented a solution that met their requirements of faster cycle times and reduced effort.
Key Challenges
- High cycle time and low conversion rate from loan application to decision-making
- Steep costs when providing modifications for a borrower
- Collectors spent nearly 45 minutes to qualify borrowers for a modification
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The Solution
Transforming losses into opportunities
- Conducted a detailed assessment of the end-to-end loan modification process
- Recommended transformation opportunities across short, medium, and long-term periods
Reimagining business processes
Infosys approach included underwriting reengineering, automation, analytics to predict risk of default, and enhancing the web portal along with offshoring document review, preparation and quality control
Benefits
50% reduction in cycle time
30% reduction in cost
15% increase in pull-through rates
15% reduction in time to current
