Analyst Recognition
Infosys is a Market Leader in HFS Horizons: The Best Service Providers for Commercial Banks, 2025
In a rapidly digitizing world, commercial banking customers are intensifying their search for an immersive a digital experience. With ongoing client relationships at stake, commercial banks confront the pressing need for modernization. This means a paradigm shift from manual processes and traditional, people-led engagement systems reliant on outdated technology to a contemporary, digital customer experience. The competitive landscape is evolving, as commercial clients are broadening their banking relationships across diverse institutions, including non-bank lenders and agile fintech companies. There is a shared emphasis on improving customer experience, exploring innovative business models, and streamlining business transactions. To ensure their future viability, commercial banks must prioritize modernization, a goal that can be supported through collaboration with service provider partners.
Infosys has been recognized as a market leader in the Horizon 3 of HFS Research Horizons Report: The Best Service Providers for Commercial Banks, 2025.
The strengths of Infosys’ as per the report:
- Value proposition: Infosys is revolutionizing commercial banks with its comprehensive services, by not only modernizing their foundational capabilities but also fostering growth and monetization.
- Growth indicators: Infosys’ commercial banking practice reports YoY growth, propelled by new client onboarding and strengthened by solutions (banking API platform, Topaz AI/GenAI for trade finance, credit risk, and KYC), Alongside strong partnerships with Stripe, Finastra, and nCino. Infosys Expands its BPO and consulting services. Key wins, including First Abu Dhabi Bank, Danske Bank, and DNB, highlight its focus on value-creating deals.
- Key differentiators: Infosys assures all-encompassing modernization and transformation solutions for commercial banks. Its Finacle suite enables core modernization with composable solutions. With more than 20 years of expertise in lending, trade finance, and payments, the firm has built lasting relationships with large, mid-tier, and regional commercial banks globally.
- Outcomes: Infosys successfully transformed a UK bank’s lending process, decreasing FTEs by 50%, decision time by 15%, and application time by 60 minutes. For a US mortgage firm, Infosys implemented a platform that helped reduce operating costs by 40%.
- Customer appreciation: Clients value Infosys’ domain expertise, technical skills, and program management.
This report assesses how well service providers help commercial banks across the globe embrace innovation and realize value across three distinct Horizons.
- Horizon 1 is functional digital transformation: The ability to drive digitized processes to improve business outcomes such as cost reduction, speed, and efficiency across elements of the commercial banking value chain.
- Horizon 2 is enterprise transformation: Horizon 1 + enablement of the OneOffice model of end-to-end organizational alignment across the front, middle, and back offices to drive unmatched stakeholder experience and enterprise modernization.
- Horizon 3 is ecosystem transformation: Horizon 2 + ability to drive the OneEcosystem impact via collaboration across multiple organizations with common objectives around driving completely new sources of value.
"Infosys has worked with some of the largest commercial banks in the world for over three decades, so we are honored to be recognized as a Market Leader in the HFS Horizons Report for 2025. Infosys equips commercial banking businesses with capabilities that can not only help them keep up with changing expectations but accelerate game-changing innovation. At Infosys, we are dedicated to helping our clients navigate the complexities of modernization, leveraging our deep domain expertise, innovative solutions like Infosys Topaz with GenAI, and strong ecosystem partnerships. Our goal is to empower commercial banks to enhance their customer experience, streamline operations, and unlock new avenues for growth. This recognition is a testament to the hard work and dedication of our team, and we look forward to continuing our journey of innovation and excellence."
Puneet Mody,
Vice President and Regional Head of US Financial Services, Infosys
“Congratulations to Infosys on its Market Leader placement in HFS’ “The Best Service Providers for Commercial Banks, 2025” report. Commercial banks own the high-value relationships within their firms, but they must play catch-up with their retail banking siblings, shifting from manual processes and people-led engagements running on legacy tech to seriously up their digital CX game. Modernization across technology and operations is essential for success. Infosys' end-to-end capabilities, strong array of ecosystem partnerships, impactful IP, and decades of deep commercial banking domain expertise helped the firm secure this recognition as a high-value partner for commercial banks.“
Elena Christopher,
Chief Strategy Officer, HFS Research
