Infosys TechCompass

Resilient Operations

Trend 12: Increased adoption of AIOps-driven site reliability engineering and edge resiliency

A well-tested disaster recovery backup for data and applications is crucial for organizations. Many industry verticals shift from on-premises to a collaborative strategy using a hybrid cloud on the hosting side. Several organizations have increased their reliability on cloud-native applications and adopt a multicloud strategy.

To ensure business operations availability and continuity, organizations also establish proactive event monitoring and alerting through various application, infrastructure, and network tools. More companies adopt AIOps-based intelligent correlation, self-healing actions, and site reliability engineering (SRE) principles. As edge computing devices integrate into business processes, their resiliency will be a top priority going ahead.

Traditional market leaders like Splunk, Zabbix and Nagios are enhancing their AIOps capabilities in alignment with this trend. Established tech companies like AppDynamics and ScienceLogic augment their AIOps self-healing capabilities and improve processcentric operations, while products like KubeEdge, Microsoft's Azure Stream Analytics, and SAS Analytics for IoT bring ecosystem and edge stability.

A large consumer packaged goods company leveraged Infosys LEAP's SRE capabilities to proactively monitor its 20 business-critical applications across three geographies. The firm used AIOps engine and cognitive-first automation bots to enable self-healing and availability improvement.

Resilient Operations

Trend 13: Performance management to become integrated and ecosystem-driven

Application performance management providers helped enterprises monitor end-to-end applications across IT asset layers by assessing infrastructure availability, service responses and synthetic transaction monitoring. Now, their focus has shifted to monitoring end-to-end live enterprise business services management by constantly probing the enterprise for friction and taking intelligent actions. This requires mapping business processes to underlying applications and infrastructure assets through comprehensive configuration management.

The future of IT and business resiliency will be performance management across a partner ecosystem based on industry vertical-focused solutions like consumer retail, supply chain, healthcare, energy, and utilities segments with services hosted in a multicloud environment.

A large soft drinks manufacturer partnered with Infosys to develop IoT-based industrial vertical resiliency for real-time plant visibility. This resulted in increased plant throughput and profitability: efficiency improved by 45% to 60%, zero data duplication, and manual effort reduced by 70%.