Infosys TechCompass

Agility and Innovation

Trend 10: Shift of innovation centers and rapid innovation delivery

With a fast-evolving ecosystem and advancements from crowdsourcing, businesses inevitably embrace innovations beyond enterprise walls. Enterprise-specific technology or business CoE are still prevalent. However, a paradigm shift is happening to cocreate the value with nonenterprise entities. The partners in innovation have evolved from employees to service providers, and now, to external entities and partners. These visionary networks comprise cross-domain, -technology, -region entities. They include businesses, open-everything communities, and university research collaboration through private equity investors like The House Fund, as well as various niche technology providers.

Innovation labs take a broader approach, providing quicker proof-of-concept delivery and maturing into large-scale implementations. Problem-focused innovation is a reality now, where businesses explore newer arenas and deliver greater value at a lower cost. They bring on a dedicated innovation champion and a team that understands the finer details of cofunding, coingenuity, cocreation, codelivery, and cobenefits. A design-thinking approach in a lean, responsive culture fosters advancements across the entire value chain. Enterprises adopt a rapid experimentation-based approach, leveraging open platforms like Kaggle and Unearthed, and use hackathons to promote collaboration and develop newer solution methods.

One of the world's largest telecommunication service providers established an innovation lab with Infosys' Living Labs offering. It delivered over 15 innovations in rapid jointinnovation cycles using existing Infosys solutions and developed a new IP. Some of the advancements include AI-driven stock replenishment, integrated supply chain, automated contract compliance testing, biometric security, real-time network visualizations, operation efficiency, and rapid business value.

Agility and Innovation

Trend 11: BizDevSecOps to drive agility in business operations

The traditional touchpoints between business requirements and IT application delivery are changing. While embracing agility, enterprises also adopt DevSecOps and MLOps practices to deliver continuous app, ML model changes and ensure security compliance. The need for continuous value delivery is challenging businesses to adopt BizOps principles, using a more integrated and intelligent decision support system. Thanks to advancements and the commoditization of day-to-day ML, the decision systems have become more autonomous. Development in the infrastructure space has propelled container-based applications hosted on the cloud, and simultaneously manifested them as serverless as a service apps.

Enterprises try to support web, mobile, and edge device-based application delivery through DevOps principles. Omnichannel apps reduce the time to deploy changes while supporting end-user operations. A left shift of application change doers — from developers to business requirement owners — helps deliver changes quickly and without information loss. LC platforms enable businesses to manage their apps without relying on IT teams and cutting down the entire cycle time.

Power app platforms now support LC solutions and serverless app deployment and allow power users to define the apps for enterprise use. To embrace this change, enterprises need to reskill their domain experts to deliver quicker app changes using such technical advances. Additionally, the entire noncore support ecosystem (where the business functionality is core and technology is noncore) should be fully automated and, in essence, invisible to take app change productivity to the next level.

Enterprises are making an effort to support web, mobile and edge device-based application delivery through DevOps principles. Omnichannel apps are reducing the time to deploy changes while supporting end-user operations. A left shift of application change doers - from developers to business requirement owners - helps deliver changes quickly and without information loss. LC platforms enable businesses to manage their apps without relying on their IT teams and are cutting down the entire cycle time.

Power app platforms now support LC solutions and serverless app deployment and allow power users to define the apps for enterprise use. If enterprises must embrace this change, they will need to reskill their domain experts to deliver quicker app changes using such technical advances. Additionally, the entire non-core support ecosystem (where the business functionality is core and technology is non-core) needs to be fully automated and, in essence, invisible to take app change productivity to the next level.

A major automotive company collaborated with Infosys to develop continuous integration, continuous delivery (CI/CD) pipelines. It helped the firm quickly deliver app changes to end users, on cloud. Beyond build and test automation, Infosys also built a cloudagnostic, scalable security check, and compliance automation as part of DevSecOps. Real-time status updates and infrastructure and business metric tracking optimized cloud component costs, fastened app releases, minimized onboarding duration of newer apps due to reusable infra as a code (IaaC) library.